Is Sutherland a good company to work for as a Helpdesk Associate?

Helpdesk Associate professionals working at Sutherland have rated their employer with 3.9 out of 5 stars in 20 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Helpdesk Associate Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Helpdesk Associate interview questions at Sutherland .

Does Sutherland pay Helpdesk Associate employees well?

Helpdesk Associate professionals rate their compensation and benefits at Sutherland with 3.2 out of 5 stars based on 20 anonymously submitted employee reviews. This is 3.2% better than the company average rating for salary and benefits. Find out more about Helpdesk Associate salaries at Sutherland.

How happy are Helpdesk Associate professionals working at Sutherland?

65% of Helpdesk Associate employees at Sutherland would recommend their employer to a friend. This rating has decreased by 15% in the past 12 months. Helpdesk Associate professionals have also rated Sutherland with a 3.4 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.4 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1346) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Great work from home capabilities here" ((in 358 reviews)); "It’s a great company to work the environment and people there are great" ((in 274 reviews)); "Good work environment and safe" ((in 242 reviews)); "The benefits are good but expensive." ((in 235 reviews)); "Good work life balance and remote" ((in 224 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 644 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 452 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 201 reviews)); "Less hike and no job security" ((in 92 reviews)); "hours were long and unpaid" ((in 50 reviews))

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Sutherland

Sutherland Helpdesk Associate reviews

3.9

65% would recommend to a friend

(20 total reviews)

Dilip R. Vellodi

67% approve of CEO

62% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Career opportunities

3.4

Culture & values

3.4

Work/Life balance

3.2

Compensation and benefits

3.0

Senior management

Helpdesk Associate employees have rated Sutherland with 3.9 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Helpdesk Associate professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Helpdesk Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

20 reviews

5.0

Jul 1, 2022

Sutherland Salary

It helpdesk support

Recommend

CEO approval

Business Outlook

Pros

nice workmates, trainer, canteen, and office.

Cons

low salary and long work hours sometimes toxic accounts

3.0

Mar 9, 2022

Nice work environment

It helpdesk support

Recommend

CEO approval

Business Outlook

Pros

Training is being provided for a month which helps to understand the system properly

Cons

Back to back calls with no buffer time

Sutherland Response

Good day. Thank you for sharing this feedback. We value your thoughts on where we do well and appreciate your suggestion on how we can further improve the employee experience. Have a great day.

5.0

Sep 17, 2021

Good Company to Grow

It helpdesk support

Recommend

CEO approval

Business Outlook

Pros

People are nice and they are understandable

Cons

Work pressure is too much if you're into sales

Sutherland Response

Hi there! Thank you for this 5-star review! As a global digital transformation company, Sutherland's supportive and professional environment provides multiple opportunities for knowledge expansion and career growth. Thanks again, and hope you have a fabulous day!

Viewing 16 - 18 of 20 Reviews

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