Sutherland reviews

3.5

58% would recommend to a friend

(11,278 total reviews)
avatar

Dilip R. Vellodi

70% approve of CEO

57% positive business outlook

Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,278 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Dec 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Telecommute position, OT was readily available on most days and most teams were friendly and helpful towards one another.

Cons

Pay was stated to be $9.50/hr, but only paid $9.00 (The reason for this was never answered by management or Payroll department). During the entire project, most have yet to receive any sales incentives or attendance bonuses as promised. Although they were clear that the position was seasonal, they also stated that we would be eligible for other positions/projects, but have yet to contact any of us regarding this. Team Leads were switched out sometimes on a weekly basis (I had five in less than two months), mostly with no prior communication on the switch. Schedules toward the end of the project were not organized and left many agents scrambling to make switches.

3.0
Dec 4, 2015

Work at Home Tech Support

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working form home - convenience not having to travel daily to work.

Cons

Training is inadequate / often improperly trained new hires in systems software - because of the inability of the trainer to apply daily practical scenarios for real hands on troubleshooting and System Issues. Their live production environment crashes repeatedly with system freezes and etc. The salary is very low.

3.0
Aug 30, 2015

Xbox Support

Recommend
CEO approval
Business Outlook

Pros

The ability to work from home.

Cons

The pay scale is not up to par the base pay is $9. The bonuses to get to $10.50 is based on the amount of positive reviews you receive from the customers reviews. If you receive one negative, you must have 7 positive to offset it. There are tool issues that haven't been worked out.

Viewing 31 - 33 of 11,278 Reviews

Glassdoor has 12,114 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.