Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Sutherland

      Engaged Employer

      Sutherland reviews

      3.5

      58% would recommend to a friend

      (11,277 total reviews)
      avatar

      Dilip R. Vellodi

      70% approve of CEO

      57% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Career opportunities

      3.2

      Work/Life balance

      3.1

      Senior management

      3.1

      Compensation and benefits

      Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,277 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      1.0
      Aug 8, 2016

      Very unprofessional, I would not recommend this company.

      Team manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training was better than average. You can meet some nice people who are really trying to help the company succeed. The benefits are good but expensive.

      Cons

      The pay is low and employees are treated poorly. Nepotism runs the company and management has no idea how to open a new call center. Agents get fired for ridiculous reasons. It is Sutherland's way to handle clients pulling out and avoiding actual layoffs. Payroll problems are constant and the bonus structure is constantly changing. Overtime is necessary to make up for the low base pay. The entire Senior Management team and HR need to be replaced with caring, experienced specialists who support the employees. The center will never succeed under the current management.

      4.0
      May 23, 2016

      Paid training. Good benefits

      Technical support consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid training, really good benefits, trainer was really nice and they work with their employees. Managers are nice.

      Cons

      Call center set up over 5000 employees,People come and go and turn over is fast, schedule changes a lot, you have to step it up and work independently because you wont get help as much as you hope for so listen during your training.

      1.0
      Apr 4, 2016

      Customer service for Experian

      Customer support executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is the worst unprofessional company to work for. They train you for just one week to know a months Job. Im supposed to type positive stuff here but i have nothing positive about this heartless company. They promise you longevity and they lay you off a day before you hit 30days telling you that they have too much work flow. They lay you off with a straight face "telling you this is a call center what do you expect"

      Cons

      They treat their employees like little kids. They walk around every 1hour to check on each and everyone to make sure we have our badges on all in the name of 12an hour. They don't even provide their staffs with health benefit. They are not professional in any form and are very condescending when they are taking to their staffs.

      Viewing 28 - 30 of 11,277 Reviews
      Related searches: Sutherland jobs | Sutherland salaries | Sutherland benefits | Sutherland interviews
      ReviewsSutherland reviews

      Glassdoor has 12,113 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.