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      Sutherland

      Engaged Employer

      Sutherland reviews

      3.5

      58% would recommend to a friend

      (11,300 total reviews)
      avatar

      Dilip R. Vellodi

      70% approve of CEO

      57% positive business outlook

      Ratings by demographic groups

      Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,300 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      11K reviews
      3.0
      Dec 30, 2015

      Work from Home Agent

      Senior consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The ONLY great thing about this position is the commission.

      Cons

      The management is getting out of control and seem like they don't really care any more.

      2.0
      Dec 10, 2015

      BPOs are tricky

      Patient service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      the hourly pay is decent.

      Cons

      Upper management is never forth coming. The managers are encouraged to lie to you to appease you. They also lie to scare you into working harder. Management doesn't understand how to do our jobs so you have to come to your own conclusions about stuff. The way to move up here is to be the managers favorite and they will see to it that you will move up even if you don't have the qualifications. They reward cheaters.

      2.0
      Nov 23, 2015

      Pros & cons

      Xbox consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      I work in the xbox division. The pros that I have noticed are the ability to work from home, Sutherland provides the computer in order to work from home, benefits, work with customers from all around and be able to provide support and carry conversations with them about game titles.

      Cons

      Lack of communication between 'higher ups' and employees. Low pay with a very high call volume(but it is work from home so I understand) Recieveing different knowledge from managers that contradict eachothers, or lazy responses in internal support room specialized for agents that have questions regarding a call. If a customer request to speak to a supervisor, the 'supervisor' will typically tell the agent to not connect the customer to them, but instead send an email or follow up months after as a 'cool down'.

      Viewing 343 - 345 of 11,300 Reviews
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      ReviewsSutherland reviews

      Glassdoor has 12,141 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.