Is Sutherland a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Sutherland have rated their employer with 3.4 out of 5 stars in 284 Glassdoor reviews. This is a lower than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Sutherland .

Does Sutherland pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Sutherland with 3.1 out of 5 stars based on 284 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Sutherland.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1346) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"It’s a great company to work the environment and people there are great" ((in 277 reviews)); "Good work Environment and Employment" ((in 242 reviews)); "Good work life balance and remote" ((in 235 reviews)); "The benefits are good but expensive." ((in 231 reviews)); "the company provides good training and has recreation places for the employees to relax and enjoy" ((in 195 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 652 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 454 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 204 reviews)); "Less hike and no job security" ((in 83 reviews)); "hours were long and unpaid" ((in 51 reviews))

Skip to content Skip to footer

Notifications

Sutherland

Sutherland Customer Service Representative CSR reviews

3.4

63% would recommend to a friend

(284 total reviews)

Dilip R. Vellodi

69% approve of CEO

55% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Career opportunities

3.4

Culture & values

3.2

Work/Life balance

3.1

Senior management

3.1

Compensation and benefits

Customer Service Representative (CSR) employees have rated Sutherland with 3.4 out of 5 stars, based on 284 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

284 reviews

1.0

May 2, 2025

Worst Job experience ever

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

good salary for first timer good for someone who wants to get BPO exp

Cons

If you're not part of managers close circle they will target you no one listens to you unless you have solid proof They made me go to work just to logout out of my PC when they can do it even when im had a bad fever that around 38.5

1.0

Apr 30, 2025

Dont

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Overwhelming task that will help you build your own knowledge

Cons

Salary is super low and not worth it.

1.0

Apr 23, 2025

Work Environment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The only positive thing about Sutherland is you can work from home that's it.

Cons

The compensation is extremely low, you get short breaks, depending on what company you work for under sutherland you don't get paid for the holiday if you don't use your PTO, sutherland only honors certain holidays that they actually pay for, if you have benefits with them they end the same day of your employment. You cannot use your benefits to the end of the month like most employers. I would not recommend this company to anyone.

Viewing 34 - 36 of 284 Reviews

Jobs at Sutherland

Customer Service Representatives- Remote

Customer Service Representatives- Remote

Atlanta, GA

View job

Customer Service Representatives- Remote

Sutherland reviews FAQs

Sutherland reviews Sutherland Customer Service Representative (CSR) reviews

Sutherland

Sutherland Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Worst Job experience ever

Dont

Work Environment

Jobs at Sutherland

Sutherland reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Sutherland reviews FAQs

Jobs at Sutherland