Pros
The only pro is having the job.
Cons
Positive reviews only come from the international offices. The experience of US workers is subpar. They pay dirt and they treat employees like absolute trash. They don't value us. They micromanage every minute of our day. They treat us horribly and when we attempt to stand up for ourselves, they gaslight us by trying to make it sound like we're the problem. The SLA's and KPI's are completely unrealistic with almost no margin of error. Did I mention they pay dirt? They never want to approve PTO, so you have to wind up calling out sick and then they complain that too many people are calling out, so they can't approve PTO. It's a vicious cycle that makes no sense! And they don't get it. They're absolutely clueless. I wouldn't wish this job on my worst enemy. I would give zero stars if I could.