Sutherland reviews

3.5

57% would recommend to a friend

(11,311 total reviews)
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Dilip R. Vellodi

70% approve of CEO

57% positive business outlook

Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,311 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
5.0
Sep 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling and remote work opportunities.

Cons

Customer service is a difficult job. The company mostly needs customer service representatives.

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Sutherland Response
4y
Hello, and thank you for this 5-star review! Sutherland strives to provide a positive work experience for all our employees, whether working on site or working from home. As a global company with multiple opportunities to develop professionally, we hope you will continue to grow with us. Have a fantastic day!
2.0
Aug 2, 2021

It’s a job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Sutherland is a pretty substantial BPO. If they lose a contract, you‘ll probably still have a job. Hiring process is quick. Managers are mostly decent human beings.

Cons

The pay is low and doesn’t align with expectations, workload or industry standards. Its hard to move up without long hours or friends in the right places. Corporate culture encourages micromanagement, nepotism, and Orwellian tracking of metrics. Benefits are absolutely pitiful. Overall, the organization likes a checked box.

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Sutherland Response
4y
Hello. We are quite disappointed that your experience did not surpass expectations. As a leading global digital transformation company, Sutherland is aimed at creating exceptional experiences for our employees, our clients and their customers. Your review lets us know where we may have opportunities to improve and we thank you for taking the time to share. Best wishes.
1.0
Jul 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Met some really nice coworkers

Cons

Management plays favoritism. They don’t promote based on skill or experience.

Viewing 529 - 531 of 11,311 Reviews

Glassdoor has 12,154 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.