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      Sutherland

      Engaged Employer

      Sutherland reviews

      3.5

      58% would recommend to a friend

      (11,280 total reviews)
      avatar

      Dilip R. Vellodi

      70% approve of CEO

      57% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Career opportunities

      3.2

      Work/Life balance

      3.1

      Senior management

      3.1

      Compensation and benefits

      Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,280 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      1.0
      May 28, 2016

      Customer Service agent

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing, unorganized. Paid training. Training is a joke, it is read to you out of a book.

      Cons

      Low pay, poor hours, run by the hourly, not by management. Yelling and screaming on the floor while loud music is being played. Peers tell you what to do. lack of help when you get out of class. The management team preaches "We are all about employees, your happiness, and growth"

      5.0
      Apr 7, 2016

      Consultant in Las Vegas AT&T ISM

      Consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Unlimited potential... it's a new center and only about 30% staffed. 2. Incentives: guess what if you actually do your job, meet your goals and stay in the top 1/3 you make more $$$. So, you can go from making 12 to like 18 bucks an hour. 3. Everything is new. 4. Ability to be promoted quicker than the normal 6 month waiting period because they are ramping up and want to send their out of state/country help back to their home sites. 5. I can't wait for it to be fully staffed with like 2k people.

      Cons

      1. Cafeteria not open yet until about 600 or 700 employees onsite...Same with gym. Guessing within 3 months. 2. Schedules are schedules. They let you know when hired they are open 4am to like 10 or midnight etc. Put your time in and you will be in a good schedule for you. I can't believe people like 4am shifts, but they do. They can't believe I love closing shifts etc. 3. Expectations are set from day one about what you're going to need to do. The complainers just going to complain. I have my pat answer when I get an earful from those types.... What are you going to do about it? I'm here to work and get paid.

      3.0
      Mar 25, 2016

      Pay

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Able to work from home. Good technical support. Working from home gives you an opportunity to work if disabled, save on transportation costs and business clothing costs.

      Cons

      Very disorganized during initial training session. Many of the lower-level managers were petty and disrespectful. Little opportunity for any advancement. Low pay for skill level required. The one 800 flowers program I worked with had no opportunity for bonuses and was very stressful. Management kept a tight leash and very critical if you took a short bathroom break. Less stressful working in an actual office with coworkers than working for this company at home

      avatar
      Sutherland Response
      10y
      I am so sorry you feel this way. Perhaps we can learn from your experience. Despite present circumstances, we still value your opinion and would welcome your perspective. Please direct your feedback and suggestions to beatriz.terrazas@sutherlandglobal.com. We would love the chance to improve. Thank you.
      Viewing 55 - 57 of 11,280 Reviews
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      ReviewsSutherland reviews

      Glassdoor has 12,117 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.