Is Sutherland a good company to work for?

Sutherland has an overall rating of 3.5 out of 5, based on over 12,121 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 58% of employees would recommend working at Sutherland to a friend and 57% have a positive outlook for the business. The best reviews about Sutherland have been left by employees working as Customer Service Agent , Director and Staff Accountant .

Does Sutherland pay their employees well?

According to anonymously submitted Glassdoor reviews, Sutherland employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Sutherland. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Sutherland?

58% of Sutherland employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sutherland 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1338) , Associate (578) , Consultant (367) , Customer Service Representative (CSR) (304) , Customer Service Associate (265) , Senior Associate (225) , Technical Support (171) , Associate Manager (162) , Senior Consultant (125) , Technical Support Engineer (123) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Work from home is good" ((in 352 reviews)); "It’s a great company to work the environment and people there are great" ((in 274 reviews)); "Good work environment and safe" ((in 249 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 236 reviews)); "Good work life balance and remote" ((in 231 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 646 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 438 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 205 reviews)); "Less hike and no job security" ((in 88 reviews)); "Long hours and streamlining of processes" ((in 54 reviews))

What are employees saying about Sutherland layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sutherland layoffs and their outlook for job security at Sutherland in 2026.

What are the top reviewed Sutherland locations?

Rochester , Las Vegas , Houston , Chesapeake , Syracuse , New York , Tulsa , Pittsford , Coral Springs , Jamaica , Atlanta , Henrietta , Dallas , Clifton , Miami , Alexandria , Kingston , Washington , Oklahoma City , Austin , Orlando , Egypt Lake-Leto , Virginia Beach , Lexington-Fayette , Newark , Raleigh , Jamaica , Columbus , San Francisco , Jacksonville

Sutherland reviews

3.5

58% would recommend to a friend

(11,284 total reviews)

Dilip R. Vellodi

70% approve of CEO

57% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.3

Career opportunities

3.2

Work/Life balance

3.1

Senior management

3.1

Compensation and benefits

Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,284 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

1.0

Jun 11, 2019

Churn em and burn em mentality

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I was in work from home so this was a pro

Cons

None stop calls incoming, breaks timed to the second and you better not need the rest room outside of breaktime, or want to use pto because for three years it always refused, if you want lots of mandatory overtime ( 12 hour shifts ) then it would work but for me it demanded a lot for little pay.

Sutherland Response

7y

Hi there, and thanks for taking the time to share your feedback. We are aware that this environment can be challenging and sometimes demanding. Your input is valued, and we will share your concerns with the appropriate team. Thank you again for sharing, and we hope you have a great day!

2.0

Aug 9, 2018

Encourages amazing employees to leave

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

For those who are not working in the BPO/Call Center but more in an admin/leadership side of things, there are great opportunities to work from home and hold remote positions. Quick and ok way to kick-start a career and being able to have supervisory/management experience in a short time if you can showcase your talents.

Cons

Company will stick with whoever does the most for the lowest amount of money. Therefore, no matter if you are a top performer, or an amazing talent, you will be quickly replaced or stuck in limbo. Low salaries, and unrealistic expectations. No real job architecture or career path as well as employee benefits.

Sutherland Response

7y

Thanks for your feedback. Quite concerned with certain allegations and observations you mentioned. We encourage you to reach out to comments@sutherlandglobal.com to share your feedback more directly, so that we can properly address your concerns. We do strive to provide competitive total rewards that are equitable in the marketplace, recognize individual initiative, and reward performance and behaviors that drive business results.

2.0

May 1, 2018

Unorganized

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is decent, the food trucks are good and your co workers are nice but that’s about it outside of the building looks like section 8

Cons

Training went from 3 weeks to 6 weeks and even though they tell you not to worry about ocp and to just do your best and it’s not about how many cases you solve but they will let you go because of your stats. Someone who was in my training class broke all of the policies and was obnoxious throughout the training and HR didn’t let him go. His mom worked in a different department so there was a lot of sympathy for him but screw everyone else. He would go across the street with HR to snitch about whose hurting his “feelings” ..... a lot of favoritism and no job stability I was only there for 6 months and I was out

Sutherland Response

8y

Thank you for sharing your feedback. It’s important to us, and we’re sorry to hear about your frustration and your experience. Our goal is for our employees to work on interesting projects, grow their own way, and be themselves. Perhaps we can learn from your experience. Despite these circumstances, we value your opinion and would welcome your perspective. Please direct your feedback and suggestions to hrusa@sutherlandglobal.com. We would love the chance to improve. Thank you.

Viewing 82 - 84 of 11,284 Reviews

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Churn em and burn em mentality

Encourages amazing employees to leave

Unorganized

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