Sutherland reviews

Pay scale is on the low end considering most Work From Home CSR’s positions starting pay is around $22-$26 per hour, plus full benefits from Day #1 of employment & paid training, like Amazon, HSN, QVC, Williams and Sonoma , Wayfair, PepsiCo & Coca-Cola, just to name a couple great companies, which I do work for one of the higher paying companies mentioned full time. The Assessment tests were really redundant. Of course just about every company requires everyone to take some kind of a pre-employment online assessment tests now of days that can be so time consuming & a possible waste of time since MOST companies NEVER respond back to their applicants regardless. Usually the assessments with Sutherland as well as most companies, don’t have much to do with the actual job description nor the company itself. They are more focused on personality tests, typing tests, multiple choice, & some require a pre-recorded webcam interview or a live stream webcam interview.

After the training sessions, the whole company experience went downhill. During the first week of nesting, most of the employees couldn't get access to their systems. There were so many technical issues with the company systems. The hosts kept getting booted out of the meeting. Employees were confused on what to do for hours without any instruction. Pay was also delayed. I was working since April, and I was told I was not going to be paid until May 1st.