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      Sutherland

      Engaged Employer

      Sutherland reviews

      3.5

      58% would recommend to a friend

      (11,286 total reviews)
      avatar

      Dilip R. Vellodi

      70% approve of CEO

      57% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Career opportunities

      3.2

      Work/Life balance

      3.1

      Senior management

      3.1

      Compensation and benefits

      Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,286 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      2.0
      Oct 16, 2018

      Retention Specialtist

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy place to get into and is pretty much what you expect out of a call center. Its a job.

      Cons

      Awful management and high turnover rate with very strict policies so you are constantly worried of if you will keep your job or not. The people there tend to not to be the best of people either so it just adds to the negative aspect of everything about the place. Overall way more bad things to say than good things about this place.

      3.0
      Sep 27, 2018

      Appreciate the time, but time to go

      Team manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work is at times challenging but not totally stressful. Good coworkers, easy to get a job there. I was glad to get 5 years out of the company

      Cons

      While it is their right to do so, Sutherland did not invest enough in the Syracuse location over the years. The Syracuse location had over 600 employees in 2013 and now it is just about closed. While I applaud the efforts to strengthen the Las Vegas and Houston locations in the U.S., I feel more could have been done to save all the jobs lost in Syracuse, especially for those who had been with the company 10-20 years. Other cons: no room for advancement unless you're willing to uproot your family across the country or world. no 401k matching. Many times, it just felt like another job, no real difference making

      2.0
      Sep 22, 2018

      WFH Tech support

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can actively scream profanities while placing the customer on hold since you're working from home. Beforehand, I would have to quietly flip them the bird under my desk to not arouse suspicion with the hall monitors in the office.

      Cons

      Make sure you have Sutherland Global's attendance line on speed dial whilst you're on your deathbed. You want to make sure you call in everyday before your shift otherwise you will probably become a phone agent in the afterlife.

      avatar
      Sutherland Response
      7y
      Thanks for the feedback. We do take any and all allegations such as those you described, seriously. We encourage you to reach out to comments@sutherlandglobal.com to share your feedback more directly, so that we can properly address your concerns.
      Viewing 127 - 129 of 11,286 Reviews
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      ReviewsSutherland reviews

      Glassdoor has 12,124 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.