Is Sutherland a good company to work for?

Sutherland has an overall rating of 3.5 out of 5, based on over 12,152 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 57% of employees would recommend working at Sutherland to a friend and 57% have a positive outlook for the business. The best reviews about Sutherland have been left by employees working as Customer Service Agent , Director and Staff Accountant .

Does Sutherland pay their employees well?

According to anonymously submitted Glassdoor reviews, Sutherland employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Sutherland. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Sutherland?

57% of Sutherland employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sutherland 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1344) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"It’s a great company to work the environment and people there are great" ((in 277 reviews)); "Good work Environment and Employment" ((in 241 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 239 reviews)); "Good work life balance and remote" ((in 228 reviews)); "the company provides good training and has recreation places for the employees to relax and enjoy" ((in 201 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 648 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 443 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 204 reviews)); "Less hike and no job security" ((in 87 reviews)); "Non ethical and full of favoritism" ((in 51 reviews))

What are employees saying about Sutherland layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sutherland layoffs and their outlook for job security at Sutherland in 2026.

What are the top reviewed Sutherland locations?

Rochester , Las Vegas , Houston , Chesapeake , Syracuse , New York , Tulsa , Pittsford , Coral Springs , Jamaica , Atlanta , Henrietta , Dallas , Clifton , Miami , Alexandria , Kingston , Washington , Oklahoma City , Austin , Orlando , Egypt Lake-Leto , Virginia Beach , Lexington-Fayette , Newark , Raleigh , Jamaica , Columbus , San Francisco , Jacksonville

Sutherland reviews

3.5

57% would recommend to a friend

(1,958 total reviews)

Dilip R. Vellodi

70% approve of CEO

57% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

3.1

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

Reviews about "Compensation"

Return to all reviews

3.0

Dec 3, 2019

Research and Explore Big Picture First!

Busineess analyst

Recommend

CEO approval

Business Outlook

Pros

If you are a good employee, generally they will try and find work for you. PTO plan is generous, however it's a use it or lose it, and no one can ever use all the time. Options to work from home in certain roles. Benefits are decently priced for what they are.

Cons

Pay is low. Negotiate your rate prior to hire, or you will never see significant increases. Raises are 1-2%/year. No 401k match. PTO policy doesn't rollover or payout. Your bonus, if you get one, will always be late by several months - and if you leave you forfeit any bonus you earned in the prior year. Now you only get bonus paid 2/year vs quarterly. The people at the top have been there forever and seem to be out of touch with the reality of how companies manage the workforce now. Stuck in old ways. When people leave they don't fill the positions, they just dump the work on current employees with no incentive.

Sutherland Response

6y

Hello. Your thoughts are valued, and we appreciate you indicating where we do well and where we have opportunities to improve. It is through feedback such as yours that we can make the necessary changes. Thank you for sharing this candid review. Have a great day!

5.0

Nov 26, 2019

Supervisor

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

The hours, pay, and benefits is good

Cons

Once a project is over they start laying off

Sutherland Response

6y

Good day! Thank you for this stellar review! As an employee-first company, we aim to provide and maintain a competitive edge and where possible, assist employees to maintain a healthy work/life balance. Thank you for being a part of our One Sutherland team! Have an amazing day!

2.0

Nov 15, 2019

Unrealistic Expectations

Customer retention representative

Recommend

CEO approval

Business Outlook

Pros

Pretty much anyone can get hired. If you need a quick paycheck, call centers are great for it. I worked in the AT&T department (companies contract with Sutherland for their customer service hotlines-I was not an AT&T employee) and the lower-level team managers always did their best at keeping morale high on their teams. There are a lot of employees, so you're bound to find people you get along with. The facility is nice.

Cons

Upper management was delusional when it came to meeting retention quotas, and the "commission structure" set you up for failure. Customers were calling to cancel their services, and employees are expected to do everything possible (just short of blatant lying) to keep the customer from canceling.

Sutherland Response

6y

Hello, and thank you for leaving this feedback. Sutherland is a business process transformation company which focuses on enhancing our clients' businesses while creating great experiences and positively impacting our employees' lives. We also value your input on where we have an opportunity to improve our employee experience. We wish you all the very best!

Viewing 1486 - 1488 of 1,958 Reviews

Jobs at Sutherland

Customer Care Representative

Dallas, TX

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Customer Care Representative

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Sutherland

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