Question 1

Is Sutherland a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Sutherland have rated their employer with 3.4 out of 5 stars in 1,626 Glassdoor reviews. This is a lower than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Sutherland.

Question 2

Does Sutherland pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Sutherland with 3.2 out of 5 stars based on 1,626 anonymously submitted employee reviews. This is 3.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Sutherland.

Question 3

How happy are Customer Service (CSR) professionals working at Sutherland?

Accepted Answer

60% of Customer Service (CSR) employees at Sutherland would recommend their employer to a friend. This rating has decreased by 3% in the past 12 months. Customer Service (CSR) professionals have also rated Sutherland with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.3 rating for career opportunities.

Question 4

What are the top reviewed jobs at Sutherland?

Accepted Answer

Customer Service Representative (1344), Associate (581), Consultant (368), Customer Service Representative (CSR) (305), Customer Service Associate (266), Senior Associate (227), Technical Support (172), Associate Manager (163), Senior Consultant (125), Technical Support Engineer (124), Team Manager (122), Manager (103), Customer Service Agent (99), CSA - Customer Service Associate (94), Team Leader (79)

Question 5

What are the pros of working at Sutherland according to real employee reviews?

Accepted Answer

"It’s a great company to work the environment and people there are great" ((in 277 reviews)); "Good work Environment and Employment" ((in 241 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 239 reviews)); "Good work life balance and remote" ((in 228 reviews)); "the company provides good training and has recreation places for the employees to relax and enjoy" ((in 201 reviews))

Question 6

What are the cons of working at Sutherland according to real employee reviews?

Accepted Answer

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 648 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 443 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 204 reviews)); "Less hike and no job security" ((in 87 reviews)); "Non ethical and full of favoritism" ((in 51 reviews))

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Good work environment with great incentives

Good salary and helpful colleagues, but weak management

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