Question 1

Is Sutherland a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Sutherland have rated their employer with 3.4 out of 5 stars in 1,626 Glassdoor reviews. This is a lower than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Sutherland.

Question 2

Does Sutherland pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Sutherland with 3.2 out of 5 stars based on 1,626 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Sutherland.

Question 3

How happy are Customer Service (CSR) professionals working at Sutherland?

Accepted Answer

60% of Customer Service (CSR) employees at Sutherland would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Customer Service (CSR) professionals have also rated Sutherland with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.3 rating for career opportunities.

Question 4

What are the top reviewed jobs at Sutherland?

Accepted Answer

Customer Service Representative (1344), Associate (581), Consultant (368), Customer Service Representative (CSR) (305), Customer Service Associate (266), Senior Associate (226), Technical Support (172), Associate Manager (162), Senior Consultant (125), Technical Support Engineer (124), Team Manager (122), Manager (103), Customer Service Agent (99), CSA - Customer Service Associate (94), Team Leader (79)

Question 5

What are the pros of working at Sutherland according to real employee reviews?

Accepted Answer

"Work from home is good" ((in 353 reviews)); "It’s a great company to work the environment and people there are great" ((in 275 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 248 reviews)); "Good work environment and good for beginners" ((in 247 reviews)); "Good work life balance and remote" ((in 228 reviews))

Question 6

What are the cons of working at Sutherland according to real employee reviews?

Accepted Answer

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 651 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 451 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 207 reviews)); "Less hike and no job security" ((in 88 reviews)); "Non ethical and full of favoritism" ((in 47 reviews))

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Good salary, but poor working environment

Poor management and favoritism impact workplace culture

Great exposure but limited growth opportunities

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