Pros
The best reasons to work for Sutherland is that you can use the time to research other things on the web and find another job. If you are smart, you won't waste your time waiting between calls, but try to further yourself by either looking for a better job, reading a book, or simply utilize the computer to your advantage. It is a great way to be payed for doing your own business but with constant interruptions by annoying callers who think that their insignificant issues are catastrophes to the world. You can do your nails, go to cnn.com, learn about the economy, politics, shop on line, eat at your desk, etc. Basically, if you have anything that requires you to sit down and do, take it to Sutherlands and do it there, that way you are also using your time to do it and having Mr. Dilip R. Vellodi pay you for doing so. Another reason Sutherland is a great place to work, it allows people with little or no education to be trained and be given a sense of high self-esteem because they have mastered a three week course. You are basically left alone to work.
Cons
the downsides of sutherlands is that 1) Very poor pay, long hours 2) Clueless supervisors 3) Treats employees as machines 4) Supervisors believe they are apostles of a higher being 5) Pays little, but somehow believes every employee should pay for their little charity contributions, when the employees are in need of those charities 6) The company prides itself in thinking out of the box, yet train their employees to be very inflexible of any issue pertaining to the employee 7) Upper management is clearly ran by a some sort of nepotism. 8) Part-time is the worst status for any employee. No one should stay past 6 months to 1 year, because you will be wasting your precious time working under someone while they are enjoying leisure time at your expense.
