Is Sutherland a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Sutherland have rated their employer with 3.4 out of 5 stars in 1,627 Glassdoor reviews. This is a lower than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Sutherland .

Does Sutherland pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Sutherland with 3.2 out of 5 stars based on 1,627 anonymously submitted employee reviews. This is 3.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Sutherland.

How happy are Customer Service (CSR) professionals working at Sutherland?

60% of Customer Service (CSR) employees at Sutherland would recommend their employer to a friend. This rating has decreased by 3% in the past 12 months. Customer Service (CSR) professionals have also rated Sutherland with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1346) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Great work from home capabilities here" ((in 358 reviews)); "It’s a great company to work the environment and people there are great" ((in 274 reviews)); "Good work environment and safe" ((in 242 reviews)); "The benefits are good but expensive." ((in 235 reviews)); "Good work life balance and remote" ((in 224 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 644 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 452 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 201 reviews)); "Less hike and no job security" ((in 92 reviews)); "hours were long and unpaid" ((in 50 reviews))

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Sutherland

Sutherland Customer Service (CSR) reviews

3.4

60% would recommend to a friend

(1,627 total reviews)

Dilip R. Vellodi

67% approve of CEO

56% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.3

Career opportunities

3.2

Compensation and benefits

3.0

Work/Life balance

3.0

Senior management

Customer Service (CSR) employees have rated Sutherland with 3.4 out of 5 stars, based on 1,627 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Aug 6, 2012

Learned to work under very high pressure

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Promotions are applicaple all the time Salary is so good for experienced people Experience is gained daily regarding customer support Benefits like bonuses,isurance,..etc Work place is so comforting

Cons

HR are not experienced in any way Finance dont have options for seniors or people with bank accounts The fear to change even if its for something better

3.0

Aug 4, 2012

Work review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Experience for amateurs.... good stepping stones....

Cons

Many promises... never do.... They think of only profits... benefits??? Forget about it...

3.0

Jul 30, 2012

Working at Sutherland global services is a pleasure and very enjoyable, I had fun working at a fast paced environment.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The managers are professional, understanding, and am asset to the company.

Cons

I had no downside experience at Sutherland.

Viewing 1618 - 1620 of 1,627 Reviews

Jobs at Sutherland

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Multi-Specialty Profee and/or Facility Medical Coder

Atlanta, GA

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Senior Retail Licensing & Regulatory Specialist (Chesapeake, VA Onsite)

Senior Retail Licensing & Regulatory Specialist (Chesapeake, VA Onsite)

Senior Manager, Healthcare Payer Operations (Remote)

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Sutherland

Sutherland Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Learned to work under very high pressure

Work review

Working at Sutherland global services is a pleasure and very enjoyable, I had fun working at a fast paced environment.

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