Sutherland reviews

Inconsistencies are the only constant. Things change all the time so you have to adapt easy. Everyone in reviews you read that say "they take your money" are the people that don't come to work, don't stay on their phone, and don't do what is asked of them. 2 years and I've never had a dime taken what wasn't my own fault. Sometimes it's rough to deal with the customers, lIke any other customer service job.

Where so I start? 1.) This company is SO chaotic. It doesn't know it's head from it's tail. Everyday directions change. One minute you're doing A, the next you're changing it to B. Based on my experience, it's because people aren't talking to each other and they are all doing their own thing. 2.) Internal infrastructure is HORRIBLE. I have literally been on the phone with our GTI (think internal help desk) on hold for over an hour. Multiple times. Also, if you expect to get a response from any type of internal shared services (HR, Payroll, etc), good luck. I've sent emails, called and left messages and even tried to contact the CHRO. Still...nothing. 3.) Benefits: These are terrible. Very expensive with limited coverage. 4.) Management: I haven't talked to my boss (in person or on the phone) in over a month. That's the culture here. Email is everything. 5.) Emails: For the love of god people...pick up the phone once in awhile. I literally have 200+ emails a day when I wake up waiting for me. Half of them are trivial or could be solved with a simple phone call. 6.) India: This is an Indian company. Don't let the NY HQ fool you. The culture is very Indian and the infrastructure is very Indian.