Is Sutherland a good company to work for?

Sutherland has an overall rating of 3.5 out of 5, based on over 12,127 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 58% of employees would recommend working at Sutherland to a friend and 57% have a positive outlook for the business. The best reviews about Sutherland have been left by employees working as Customer Service Agent , Director and Staff Accountant .

Does Sutherland pay their employees well?

According to anonymously submitted Glassdoor reviews, Sutherland employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Sutherland. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Sutherland?

58% of Sutherland employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sutherland 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1340) , Associate (578) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (265) , Senior Associate (225) , Technical Support (171) , Associate Manager (162) , Senior Consultant (125) , Technical Support Engineer (123) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"work from home is good" ((in 348 reviews)); "It’s a great company to work the environment and people there are great" ((in 282 reviews)); "Good work environment and safe" ((in 247 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 230 reviews)); "Good work life balance and remote" ((in 226 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 658 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 458 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 198 reviews)); "Less hike and no job security" ((in 88 reviews)); "too much of office politics and manipulation" ((in 48 reviews))

What are employees saying about Sutherland layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sutherland layoffs and their outlook for job security at Sutherland in 2026.

What are the top reviewed Sutherland locations?

Rochester , Las Vegas , Houston , Chesapeake , Syracuse , New York , Tulsa , Pittsford , Coral Springs , Jamaica , Atlanta , Henrietta , Dallas , Clifton , Miami , Alexandria , Kingston , Washington , Oklahoma City , Austin , Orlando , Egypt Lake-Leto , Virginia Beach , Lexington-Fayette , Newark , Raleigh , Jamaica , Columbus , San Francisco , Jacksonville

Sutherland reviews

3.5

58% would recommend to a friend

(11,289 total reviews)

Dilip R. Vellodi

70% approve of CEO

57% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,289 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews

1.0

Mar 3, 2015

Pay Isn't Worth the Time.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work at home in your pajamas.

Cons

They barely pay the minimum wage. The hours are long and the stress is not worth the pay. The callers are rude and you're expected to make "small talk" with disrespectful callers. The management staff are a joke. They're more intimidated by a professional/smart employee than impressed. Not worth the pay. I landed another work-at-home employer (that I won't name) that pays over 15.00 an hour walking in the door And they are impressed with an employee's professional status. Sutherland is a joke with a lifespan of about 5 years per employee. You'll have better stability working for Mc Donalds.

2.0

Jan 8, 2015

Gained Experience but Disgust Toward Leaders

Inbound sales representative

Recommend

CEO approval

Business Outlook

Pros

Opportunities to develop business acumen Exposure to large corporate accounts Consulting opportunities Decent cafeteria Some fringe benefits

Cons

Low compensation Short-term employer (B2B contracts) Bad leadership High turnover of reps Mostly call center work with few positions to exit cubicles Bad HR management High turnover of leaders Poor training process

3.0

Dec 29, 2014

Not a bad company to be employed with

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote employment ( work at home) Full time employee gets ( I was a full time employee) good benefits Be prepared to work.

Cons

Sometimes over work employees ( feel like just because your at home then no matter what you should spend your whole day/ life working) For work at home employees if your working for a company that is on a contract with them and that company drops Sutherland. You will continue working rest assure its just what kind of a job you will be working. Sutherland does not take that into consideration. You could have been trained working as a data entry processor and now that the contract is over between the two. You are quickly changed to a Tech II with one week of training trying to fix someone's Cable and internet connection over the phone.

Viewing 187 - 189 of 11,289 Reviews

Jobs at Sutherland

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Sutherland

Sutherland reviews

Company ratings over time

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Reviews by job title

Pay Isn't Worth the Time.

Gained Experience but Disgust Toward Leaders

Not a bad company to be employed with

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