Is Sutherland a good company to work for?

Sutherland has an overall rating of 3.5 out of 5, based on over 12,130 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 58% of employees would recommend working at Sutherland to a friend and 57% have a positive outlook for the business. The best reviews about Sutherland have been left by employees working as Customer Service Agent , Director and Staff Accountant .

Does Sutherland pay their employees well?

According to anonymously submitted Glassdoor reviews, Sutherland employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Sutherland. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Sutherland?

58% of Sutherland employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sutherland 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1340) , Associate (578) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (265) , Senior Associate (225) , Technical Support (171) , Associate Manager (162) , Senior Consultant (125) , Technical Support Engineer (123) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Work from home is good" ((in 353 reviews)); "It’s a great company to work the environment and people there are great" ((in 281 reviews)); "Good work environment and safe" ((in 245 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 245 reviews)); "Good work life balance and remote" ((in 223 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 634 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 453 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 205 reviews)); "Less hike and no job security" ((in 88 reviews)); "Poor communication and High turn over rate" ((in 52 reviews))

What are employees saying about Sutherland layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sutherland layoffs and their outlook for job security at Sutherland in 2026.

What are the top reviewed Sutherland locations?

Rochester , Las Vegas , Houston , Chesapeake , Syracuse , New York , Tulsa , Pittsford , Coral Springs , Jamaica , Atlanta , Henrietta , Dallas , Clifton , Miami , Alexandria , Kingston , Washington , Oklahoma City , Austin , Orlando , Egypt Lake-Leto , Virginia Beach , Lexington-Fayette , Newark , Raleigh , Jamaica , Columbus , San Francisco , Jacksonville

Sutherland reviews

3.5

58% would recommend to a friend

(11,291 total reviews)

Dilip R. Vellodi

70% approve of CEO

57% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,291 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews

1.0

Aug 20, 2019

Poor Management (Sony)

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible hours Easy to get hired

Cons

Horrible training. Management needs training. No pay for learning new skills

Sutherland Response

6y

Hello, and thanks for reviewing us. Your input is valued, and we will share your concerns with the appropriate team. It is through feedback such as yours that we can make the necessary changes. Thank you again for sharing. Have a wonderful day!

1.0

Jul 17, 2019

Would not recommend

Technical support

Recommend

CEO approval

Business Outlook

Pros

Had a great team manager

Cons

I loved working for Sutherland on the PlayStation campaign and feel like I did a really good job for the 6 months I was there. I liked my immediate supervisor and coworkers and felt like it was a great fit. They very abruptly fired me saying that I deleted a few customer emails (something I didn’t even know was possible to do in their system). Even if it is possible, I don’t see the point of deleting customer emails since that is how we communicated with them a lot of the time. I earned a little more than a week of paid vacation during my time there because of my near perfect attendance and saved it up.. of course I didn’t get paid for any of that. I’m still baffled as to why I would be accused of this. I was never warned and this was never brought to my attention. Also, when I asked, they couldn’t show me any proof that I actually deleted the email addresses. I was very hurt by this. Felt like being stabbed in the back after giving my all.

Sutherland Response

6y

Hello, and thanks for sharing this feedback. We are deeply troubled by the issues raised in your review. We take your concerns quite serious and will be escalating to avoid any recurrence of this nature in the future. At your convenience, please email us at sutherland.experience@sutherlandglobal.com so that we can get additional details to assist us in our efforts. Thank you for bringing to our attention.

4.0

Jul 9, 2019

Pretty good company

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Work at home available, pays for some licensing, Offers PTO, decent pay, offers benefits, offers 401k

Cons

Can't use PTO when you want to even months in advance if it's in the summer months, no vacation time allowed in summer may- July, no 401k match, expensive health insurance

Sutherland Response

6y

Hi there! Thanks for rating us and for this candid review! At Sutherland, we aim to maintain a competitive edge and to reward our employees whenever we can. We appreciate you sharing your concerns and will use your review as an opportunity to improve. Thanks for being a part of our One Sutherland team! Have a fantastic day!

Viewing 250 - 252 of 11,291 Reviews

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Sutherland

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Poor Management (Sony)

Would not recommend

Pretty good company

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