Sutherland reviews

Global Flexible Vacation time is solely up to your manager. Employees cannot schedule more than 56 days in advance which makes scheduling any type of vacation almost impossible. Global vacation policy is not a good policy and management would rather decline vacations or get irrated with you if you request to take vacation hours. The 56 day rule is because their turnover is high and they don't know what their staffing will be from month to month. They need to return to the earned PPO hours so people can work for and use their vacation time as earned and actually schedule a vacation. Right now it is being denied regularly. Excuses are made that they are not staffed well enough or it is too busy of a time of year. Staffing should not be an employee issue. Wages are also quite low for the industry type.

The management team created a toxic and abusive work environment. Micromanagement was rampant, and there was a severe lack of empathy from leadership. Despite being understaffed, the workload was overwhelming, and there was constant pressure to do more with less. They refused to hire additional staff, and while they demanded extra work, they wouldn’t compensate for the extra hours. Leaving on time, which should be standard, was met with complaints. The salary range was significantly below the industry average for someone with 3-5 years of experience, and the annual raise was a mere 2-3%, which is disappointing.