Sutherland Customer Service (CSR) reviews

3.4

60% would recommend to a friend

(1,627 total reviews)
avatar

Dilip R. Vellodi

67% approve of CEO

56% positive business outlook

Customer Service (CSR) employees have rated Sutherland with 3.4 out of 5 stars, based on 1,627 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

2K reviews
1.0
Mar 29, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is ok five days a week

Cons

Sutherland Global prioritizes high metrics and quality assurance, and the excessively lengthy closing process at the end of the call often results in customers expressing their frustration, leading them to simply press buttons to avoid further conversation.

Viewing 25 - 27 of 1,627 Reviews

Glassdoor has 12,159 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.