Is Sutherland a good company to work for?

Sutherland has an overall rating of 3.5 out of 5, based on over 12,135 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 58% of employees would recommend working at Sutherland to a friend and 57% have a positive outlook for the business. The best reviews about Sutherland have been left by employees working as Customer Service Agent , Director and Staff Accountant .

Does Sutherland pay their employees well?

According to anonymously submitted Glassdoor reviews, Sutherland employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Sutherland. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Sutherland?

58% of Sutherland employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sutherland 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1341) , Associate (578) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (265) , Senior Associate (225) , Technical Support (172) , Associate Manager (162) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Good way to work from home." ((in 354 reviews)); "It’s a great company to work the environment and people there are great" ((in 274 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 249 reviews)); "Good work environment and safe" ((in 242 reviews)); "Good work life balance and remote" ((in 219 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 637 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 439 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 202 reviews)); "Less hike and no job security" ((in 84 reviews)); "hours were long and unpaid" ((in 48 reviews))

What are employees saying about Sutherland layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sutherland layoffs and their outlook for job security at Sutherland in 2026.

What are the top reviewed Sutherland locations?

Rochester , Las Vegas , Houston , Chesapeake , Syracuse , New York , Tulsa , Pittsford , Coral Springs , Jamaica , Atlanta , Henrietta , Dallas , Clifton , Miami , Alexandria , Kingston , Washington , Oklahoma City , Austin , Orlando , Egypt Lake-Leto , Virginia Beach , Lexington-Fayette , Newark , Raleigh , Jamaica , Columbus , San Francisco , Jacksonville

Sutherland reviews

3.5

58% would recommend to a friend

(11,295 total reviews)

Dilip R. Vellodi

70% approve of CEO

57% positive business outlook

Ratings by demographic groups

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Gender

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Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,295 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews

1.0

Apr 13, 2018

Ratchet

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you're unemployed, it's a check. If you consider leaving your current job, make sure it's worth it. If you're lazy and need leisure, Sutherland is ALWAYS hiring. If you're ambitious, as well as hate disorganization and drama of any sort.. You will be writing a similar review soon after starting. #hopethishelps

Cons

So unprofessional it's embarrassing. I started early March and this review is beyond overdue. The environment is 90% women, high school minded, late aged women. The training isn't thorough and the trainers and managers are arrogant, as well as very incompetent. This is a call center and they are currently blasting music through a Bluetooth speaker on the production floor where "electronics are prohibited". I understand if it was a little more subtle tunes but Justin Timberlake, Trey Songz, Mary J, Beyonce, TAKE YOU DOWN by Chris Brown, really?! Customers are upset because they cannot hear, I cannot hear myself think, let alone hear the customer speak. When asked to turn it down, it was turned up louder. It's not as if the floor is unattended either, one of the floor supervisors put the music on.

Sutherland Response

8y

Thank you for sharing your feedback. It’s important to us, and we’re sorry to hear about your frustration and your experience. Our goal is for our employees to work on interesting projects, grow their own way, and be themselves. Please consider directing your feedback and suggestions to hrusa@sutherlandglobal.com. Thank you.

1.0

Apr 10, 2018

DO NOT WORK HERE

Technical support specialist

Recommend

CEO approval

Business Outlook

Pros

Nothing positive to say about this place

Cons

The training process is one of the worst. Trainers could not be on the same page and always confused everyone. Six day training does not help nor prepare you for the mess they throw you into. Whatever you have learned, goes right through the door because it does not apply to the actually workplace. Miscommunication is one of the biggest problems this company has. Always luring new employees and promising all these things is not right. No wonder the turnover rate at this company is extremely high. Managers are CLUELESS and never help you out. Whenever you ask them to take a supervisor call, they refuse to. Do your jobs and help out your employees. Every week there was someone always compromising accounts and we all got blamed for it even though the training did not have the proper tools nor trainers to help us out to keep people’s accoubts safe. I normally love working and always upbeat and positive but this is one the the WORST companies I’ve ever worked for.

Sutherland Response

8y

Thank you so much for the feedback. We are so sorry you feel this way and that your training experience was not as it should have been. Please know your feedback has been shared with our leadership team and we will action appropriately.

1.0

Mar 29, 2018

Not a good company to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

No Pros, only cons about this company

Cons

No proper management Higher management do not keep their word Never trust what the management has to say about the appraisals

Viewing 274 - 276 of 11,295 Reviews

Jobs at Sutherland

Customer Service Representatives- Remote

Multi-Specialty Profee and/or Facility Medical Coder

Inpatient Medical Coder– DRG Specialist - Remote

Director, Talent Acquisition Technology | 6-Month Contract

Inpatient Medical Coder– DRG Specialist - Remote

Sutherland

Sutherland reviews

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Ratchet

DO NOT WORK HERE

Not a good company to work

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