Sutherland Tech Support Engineer reviews

The time card system they use sometimes just goes offline or cannot be accessed and you have to get a manager to enter your time. I finally found 1 link that would work and had to copy that link every time I needed to access the system. The Help Desk is in another country and if you changed computers (Work at Home) you had to call and have everything moved to the new computer--a process that could take up to 90 minutes. The account I worked on was mostly brick and mortar with a few work at home people. They came along last summer and announced that work at home people who had tech issues caused by a local utility had to get (in writing) a report from the utility. The people who worked in the brick and mortar facility were not required to do this nor were they penalized in any way for their tech issues. I also felt like there was absolutely zero chance for advancement unless you knew "the right people."