Is Sutherland a good company to work for as a Tech Support?

Tech Support professionals working at Sutherland have rated their employer with 3.7 out of 5 stars in 33 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Tech Support Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Tech Support interview questions at Sutherland .

Does Sutherland pay Tech Support employees well?

Tech Support professionals rate their compensation and benefits at Sutherland with 4.0 out of 5 stars based on 33 anonymously submitted employee reviews. This is 25.4% better than the company average rating for salary and benefits. Find out more about Tech Support salaries at Sutherland.

How happy are Tech Support professionals working at Sutherland?

92% of Tech Support employees at Sutherland would recommend their employer to a friend. This rating has increased by 1,252% in the past 12 months. Tech Support professionals have also rated Sutherland with a 3.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1346) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"It’s a great company to work the environment and people there are great" ((in 277 reviews)); "Good work Environment and Employment" ((in 242 reviews)); "Good work life balance and remote" ((in 235 reviews)); "The benefits are good but expensive." ((in 231 reviews)); "the company provides good training and has recreation places for the employees to relax and enjoy" ((in 195 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 652 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 454 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 204 reviews)); "Less hike and no job security" ((in 83 reviews)); "hours were long and unpaid" ((in 51 reviews))

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Sutherland

Sutherland Tech Support reviews

3.7

92% would recommend to a friend

(33 total reviews)

Dilip R. Vellodi

92% approve of CEO

92% positive business outlook

Ratings by category

4.0

Diversity & inclusion

4.0

Compensation and benefits

3.8

Culture & values

3.7

Work/Life balance

2.8

Senior management

2.4

Career opportunities

Tech Support employees have rated Sutherland with 3.7 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Tech Support professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Tech Support professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

33 reviews

5.0

Apr 13, 2021

Good

Tech support

Recommend

CEO approval

Business Outlook

Pros

Good to work with the environment

Cons

No Cons I can see in this company

Sutherland Response

Hi there! Thank you for your kind words and 5-star rating! We are thrilled that you enjoyed the working environment and overall Sutherland experience. We wish you all the absolute best!

3.0

Dec 29, 2020

Good

Tech support

Recommend

CEO approval

Business Outlook

Pros

Good Company . You can grow

Cons

Nothing to mention about the concern

Sutherland Response

Hi there! Thank you for this positive feedback! At Sutherland, we aim to provide an environment in which all our employees can grow and flourish. Thank you again, and hope you have a great day!

5.0

Nov 8, 2020

I love working at Sutherland

Tech support

Recommend

CEO approval

Business Outlook

Pros

A very Fulfilling job actually.

Cons

there are no cons right now

Sutherland Response

Hi there! Thank you for this 5-star review! Sutherland is indeed a great place to work and we are thrilled that you are enjoying the Sutherland experience! Thank you for being part of our One Sutherland team! Have a terrific day!

Viewing 19 - 21 of 33 Reviews

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