Is Sutherland a good company to work for as a Tech Support?

Tech Support professionals working at Sutherland have rated their employer with 3.7 out of 5 stars in 33 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Tech Support Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Tech Support interview questions at Sutherland .

Does Sutherland pay Tech Support employees well?

Tech Support professionals rate their compensation and benefits at Sutherland with 4.0 out of 5 stars based on 33 anonymously submitted employee reviews. This is 25.4% better than the company average rating for salary and benefits. Find out more about Tech Support salaries at Sutherland.

How happy are Tech Support professionals working at Sutherland?

92% of Tech Support employees at Sutherland would recommend their employer to a friend. This rating has increased by 1,252% in the past 12 months. Tech Support professionals have also rated Sutherland with a 3.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1344) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"work from home is good" ((in 353 reviews)); "It’s a great company to work the environment and people there are great" ((in 267 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 250 reviews)); "Good work environment and safe" ((in 244 reviews)); "Good work life balance and remote" ((in 229 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 643 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 452 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 199 reviews)); "Less hike and no job security" ((in 91 reviews)); "High Pressure at Times: Meeting daily metrics and handling escalations can become stressful." ((in 50 reviews))

Sutherland Tech Support reviews

3.7

92% would recommend to a friend

(33 total reviews)

Dilip R. Vellodi

92% approve of CEO

92% positive business outlook

Ratings by category

4.0

Diversity & inclusion

4.0

Compensation and benefits

3.8

Culture & values

3.7

Work/Life balance

2.8

Senior management

2.4

Career opportunities

Tech Support employees have rated Sutherland with 3.7 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Tech Support professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Tech Support professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

33 reviews

1.0

Jun 11, 2014

If you're so desperate that McDonald's look good, work here.

Tech support

Recommend

CEO approval

Business Outlook

Pros

You definitely learn skills you can take to another job. You also earn enough to keep your head just barely above water, especially if you can get food stamps.

Cons

Everyone who is there is miserable, its just a way point to the next low wage job. No one respects you, your opinions or your ideas. Be careful if you get pregnant and need extra support, they'll find a way to push you out of your job.

Sutherland Response

12y

Thanks for your review. I’m glad you were able to acquire some solid skills during your time here at Sutherland. We strive to promote a positive atmosphere for all of our employees. We know that working in customer service can be exhausting, but we believe it provides you with opportunities that you simply can’t get any other way. I’m very disappointed to hear that your co-workers didn’t reflect the positive mentality and outlook that we try to support in all of our employees. It can definitely be challenging to work with people who don’t seem happy to be there – that’s why Sutherland has an entire department (Employee Engagement) dedicated to providing a rewarding work environment. Sutherland Global Services supports maternity/paternity leaves for those who qualify and offers short term disability coverage to those in need. Our HR department abides by a strong open-door policy, and is committed to helping you explore options that will meet your need. We appreciate your candid feedback. It’s the only way we can grow and evolve. Thank you for your input, and we wish you the best!

1.0

May 16, 2014

For slightly above minimum wage you too can be responsible for all of AT&T's wrong doings.

Tech support

Recommend

CEO approval

Business Outlook

Pros

Very short training period to become tech support. If you can make it here you can probably make 3 times the money elsewhere because you are just that naturally talented.

Cons

If you are unfortunate enough to end up with a couple of dissatisfied customers in the course of a 1 week period you will be looking for another job.

1.0

Mar 11, 2014

Underpaid

Tech support

Recommend

CEO approval

Business Outlook

Pros

Just a job. Schooling apprenticeship Just a job to get paid. There are no other pros to put in here.

Cons

Stressful Management is no help when you have a problem and they wont help you but if you cause little trouble their on your butt. Benefits are not great, wont even cover smoking cessation drugs. Very little raises after 6 years only making under 13. They said that public transportation is not a valid excuse to get to work on time even though if you're scheduled for an early shift on a sunday or a late shift on a sunday when they bus is not even running and you're either late or extremely early. Still waiting for retro pay for our yearly raise and their excuse was that I had to come off of a sick leave even though I worked the month that the raises took effect but they take so darn long for that to reflect on the paycheck. Pretty bad excuse, liars. Air quality on the production floor sucks. Workers don't have the proper respect for others. In Winter keep the stupid windows closed, if you're hot take off your sweater/sweatshirt. In Summer keep them closed when it Hot outside. They always wait till the last moment to send out our T4 slips, still haven't received mine in the mail, thats why I had to bug them at the end of February to provide me a copy ASAP.

Viewing 31 - 33 of 33 Reviews

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If you're so desperate that McDonald's look good, work here.

For slightly above minimum wage you too can be responsible for all of AT&T's wrong doings.

Underpaid

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