Is Sutter Health a good company to work for as a Custom Service Representative?

Custom Service Representative professionals working at Sutter Health have rated their employer with 3.2 out of 5 stars in 28 Glassdoor reviews. This is a lower than average score with the overall rating of Sutter Health employees being 4.0 out of 5 stars. Search open Custom Service Representative Jobs at Sutter Health now and start preparing for your job interview by browsing frequently asked Custom Service Representative interview questions at Sutter Health .

Does Sutter Health pay Custom Service Representative employees well?

Custom Service Representative professionals rate their compensation and benefits at Sutter Health with 3.7 out of 5 stars based on 28 anonymously submitted employee reviews. This is 10.3% worse than the company average rating for salary and benefits. Find out more about Custom Service Representative salaries at Sutter Health.

What are the top reviewed jobs at Sutter Health?

Registered Nurse (280) , Medical Assistant (113) , Registered Nurse, BSN (91) , Patient Service Representative (88) , Manager (44) , Certified Medical Assistant (36) , Project Manager (36) , Customer Service Representative (29) , Supervisor (26) , Administrative Assistant (25) , LVN (25) , Staff RN (25) , Analyst (24) , Director (24) , Licensed Vocational Nurse (LVN) (21)

What are the pros of working at Sutter Health according to real employee reviews?

"Great benefits and if you are with the right group can be a rewarding experience." ((in 511 reviews)); "The pay is good and the job is easy" ((in 292 reviews)); "Some of people are great" ((in 156 reviews)); "Very Chill & great staff" ((in 100 reviews)); "I enjoy working on meaningful projects and coworkers are great!" ((in 98 reviews))

What are the cons of working at Sutter Health according to real employee reviews?

"Bad upper management." ((in 68 reviews)); "Managers at my facility are not great" ((in 62 reviews)); "No training protocol for entry level therapists." ((in 40 reviews)); "Difficult parking but they are actively building and expanding" ((in 32 reviews)); "Too much favoritism & many employees work long shifts" ((in 32 reviews))

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Sutter Health

Sutter Health Custom Service Representative reviews

3.2

97% would recommend to a friend

(28 total reviews)

Warner Thomas, President and CEO, Sutter Health

58% approve of CEO

88% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Career opportunities

3.3

Work/Life balance

3.2

Senior management

Custom Service Representative employees have rated Sutter Health with 3.2 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Custom Service Representative professionals have a good working experience there. Sutter Health is rated in line with the average (within 1 standard deviation) by Custom Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

28 reviews

3.0

Jan 11, 2026

Salary

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home and benefits

Cons

Pay and the pto hours having use pto to cover holidays.

3.0

Aug 14, 2025

Strick adherence

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Monday to Friday no weekends

Cons

Have to use your own PTO hours to cover holidays or anything that is completely out of your control like power outages or Internet issues

4.0

Dec 3, 2024

Solid Company

Custom service representative

Recommend

CEO approval

Business Outlook

Pros

Pay, flexible, remote, nice people

Cons

can get lots of calls

Viewing 1 - 3 of 28 Reviews

Jobs at Sutter Health

Customer Service Agent

Device Support Technician II

Managed Care Analyst II

Media Support Technician

Sutter Health reviews FAQs

Sutter Health reviews Sutter Health Custom Service Representative reviews

Sutter Health

Sutter Health Custom Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Salary

Strick adherence

Solid Company

Jobs at Sutter Health

Sutter Health reviews FAQs

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