Is Sutter Health a good company to work for as a Custom Service Representative?

Custom Service Representative professionals working at Sutter Health have rated their employer with 3.2 out of 5 stars in 28 Glassdoor reviews. This is a lower than average score with the overall rating of Sutter Health employees being 4.0 out of 5 stars. Search open Custom Service Representative Jobs at Sutter Health now and start preparing for your job interview by browsing frequently asked Custom Service Representative interview questions at Sutter Health .

Does Sutter Health pay Custom Service Representative employees well?

Custom Service Representative professionals rate their compensation and benefits at Sutter Health with 3.7 out of 5 stars based on 28 anonymously submitted employee reviews. This is 10.3% worse than the company average rating for salary and benefits. Find out more about Custom Service Representative salaries at Sutter Health.

What are the top reviewed jobs at Sutter Health?

Registered Nurse (280) , Medical Assistant (113) , Registered Nurse, BSN (91) , Patient Service Representative (88) , Manager (44) , Certified Medical Assistant (36) , Project Manager (36) , Customer Service Representative (29) , Supervisor (26) , Administrative Assistant (25) , LVN (25) , Staff RN (25) , Analyst (24) , Director (24) , Licensed Vocational Nurse (LVN) (21)

What are the pros of working at Sutter Health according to real employee reviews?

"Great benefits and if you are with the right group can be a rewarding experience." ((in 511 reviews)); "The pay is good and the job is easy" ((in 292 reviews)); "Some of people are great" ((in 156 reviews)); "Very Chill & great staff" ((in 100 reviews)); "I enjoy working on meaningful projects and coworkers are great!" ((in 98 reviews))

What are the cons of working at Sutter Health according to real employee reviews?

"Bad upper management." ((in 68 reviews)); "Managers at my facility are not great" ((in 62 reviews)); "No training protocol for entry level therapists." ((in 40 reviews)); "Difficult parking but they are actively building and expanding" ((in 32 reviews)); "Too much favoritism & many employees work long shifts" ((in 32 reviews))

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Sutter Health

Sutter Health Custom Service Representative reviews

3.2

97% would recommend to a friend

(28 total reviews)

Warner Thomas, President and CEO, Sutter Health

58% approve of CEO

88% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Career opportunities

3.3

Work/Life balance

3.2

Senior management

Custom Service Representative employees have rated Sutter Health with 3.2 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Custom Service Representative professionals have a good working experience there. Sutter Health is rated in line with the average (within 1 standard deviation) by Custom Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

28 reviews

4.0

Sep 30, 2022

Not bad if you like it

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It pays really well for what I suppose is a retirement or secondary job. It's a great environment and the coworkers and supervisors are fantastic.

Cons

In any service area, customers are hard. In this situation, you're the person standing between a patient and their doctor or care team and they do not like you for it. People get angry that you can't just get their doctor on the phone because they want him on the phone. And they will abuse you for it.

5.0

Sep 21, 2022

Blah

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Got a good review with merit increase

Cons

Told quality needs improvement out of nowhere

5.0

Sep 5, 2022

Great Business

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Sutter has been amazing to work with.

Cons

Not really any time off for holidays. Etc.

Viewing 13 - 15 of 28 Reviews

Jobs at Sutter Health

Customer Service Agent

Device Support Technician II

Managed Care Analyst II

Media Support Technician

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Sutter Health Custom Service Representative reviews

Ratings by category

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Not bad if you like it

Blah

Great Business

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