Sutter Health reviews

The pay is good but within the economic growth of the Salt Lake Valley, especially the tech sector, this company will inevitably cease to be a viable business. This call center places value on near-unobtainable key performance indicators. The largest focus is on average handle time to keep costs down for our medical foundations. We're told that operations are functioning at a near deficit. Then news breaks that Sutter Medical Group is one of the most profitable medical entities in the US--with a functioning monopoly over medical care for all of northern California. The strain on employee morale with such grueling expectations doesn't match with business profitability.

New hires are getting paid the same as me, and I've worked at Sutter Health for 5 years.