Sutter Health reviews

Work load is just too much for pcss and pay grade doesn't match with the work load

Working as a Patient Service Representative in the Call Center was by far the worst job I’ve had. The environment is extremely micromanaged — I constantly felt like someone was breathing down my neck. Every call is monitored and graded, and if you don’t meet the high monthly score expectations, you're at risk of being written up, regardless of how hard you’re working. My manager was rude, unsupportive, and showed very little understanding or empathy. There was no encouragement or guidance, and any attempt to grow within the company was met with resistance. When I interviewed for another position internally, my manager reacted negatively rather than supporting my professional development. Overall, this role took a toll on my mental health. If you’re looking for a supportive work environment with room to grow, I would not recommend this position. I am in a new job now with better pay and doing way better.