Sweetwater reviews

4.1

80% would recommend to a friend

(541 total reviews)
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Mike Clem

89% approve of CEO

74% positive business outlook

Sweetwater has an employee rating of 4.1 out of 5 stars, based on 541 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Sweetwater employee rating is 21% above average for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

541 reviews
3.0
Jan 3, 2024
Recommend
CEO approval
Business Outlook

Pros

You get vendor Swag, you get a great discount on products, and if you are lucky, you may get the chance to talk to some great customers (famous musicians, voice -actors, and celebrities).

Cons

This is my experience and what I have observed from friends of mine working the same position. There are standards you will have to meet especially in the first year rolling out after the training. You will have to grind hours and work overtime if you want to get dibs on new customers that open up from other Sales Engineers who get fired or quit. Lots of prospecting leads. Management will critique you based off your numbers. They do this because it is easy to talk about from one Manager I have talked about this. Some Sales Engineers will be greedy, and cause drama regarding if you deserve commission from helping out their customers if they call in. I believe this is because to make decent money, there is a lot of red tape to close sales especially big system quotes you are building for customers. Every piece of commission counts. It is bad enough you will get some bad customer interactions, but to get it from your own team/department makes it even more tiring/irritating. Morning meetings are not paid yet you are expected to put in a few extra hours a week. I worked 49 hours a week because I was required to show up to meetings from vendors showing me how to plug an Audio Interface with a USB (Waste of Time). Vendors pay Sweetwater to get meeting time, which makes it even worse. It is nice Sweetwater gets something from it, but the employees just get what they call, "Sales Chops." Lastly, PTO is now 15 Days a year. You can roll over 5; however, you need to save a few extra days in case you get sick. The problem with this is some people cannot help getting sick frequently, which puts them in a situation where they cannot take days off because they are out of PTO. Because of this, this makes it easier for other people to get sick, which becomes a domino effect. I suggested a work from home plan if you do end up getting sick. That way you will not have to use PTO, you can still work, and you will protect your fellow co-workers from getting sick. In a meeting, Sweetwater said they do not have infrastructure to create work from home environment. Even though they were able to during COVID. I guess when you are required by the state government you have no choice... Lots of corporate politics, lack of transparency from management (not all), and pointless morning meetings you have to attend that you do not get paid for. But hey, Sweetwater gets paid though.

3.0
May 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Coworkers are amazing. They really hire good people. Lots of amenities like a gym.

Cons

Managers are a joke. Training and communication are terrible. All departments seem to be underpaid based on my area going rate. They don’t care about employee wellbeing despite their claims. High turnover rate. Didn’t respect my religious beliefs.

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Sweetwater Response
3y
Thanks for sharing your feedback. If you ever have any concerns at all about your religious beliefs being respected, please speak with a member of our HR team about this. We take this very seriously as evidenced by the required training that all of our employees must go through around anti-harassment and discrimination. Regarding PTO, we just recently added additional flex days for all employees - giving most employees the equivalent of 20-30% more time off. If you have additional specific ideas about well-being, definitely let us know. Our VP of Employee Wellbeing is 100% focused on this area and would be happy to speak with you. - Jeff Ostermann, Chief People Officer
2.0
May 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Paid based on your own merits.

Cons

Constant gaslighting. Too much tribal knowledge. Retail schedule, two unpaid meetings a week, strict schedule but 100% commission, no remote work. After the company was sold to investors, the micromanagement started. Now I can’t even be away from my desk for more than 15 minutes without being written up. Also, when I started, my class was told after 5 years, we’d be able to get a 9-6 schedule and no weekend. Management claims that was never the case.

Viewing 49 - 51 of 541 Reviews

Glassdoor has 571 Sweetwater reviews submitted anonymously by Sweetwater employees. Read employee reviews and ratings on Glassdoor to decide if Sweetwater is right for you.