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      Sweetwater

      Engaged Employer

      Sweetwater reviews

      4.1

      80% would recommend to a friend

      (541 total reviews)
      avatar

      Mike Clem

      89% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Culture & values

      4.0

      Diversity & inclusion

      4.0

      Career opportunities

      3.9

      Work/Life balance

      3.9

      Senior management

      3.9

      Compensation and benefits

      Sweetwater has an employee rating of 4.1 out of 5 stars, based on 541 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Sweetwater employee rating is 21% above average for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      541 reviews
      5.0
      Sep 26, 2025

      My Time at Sweetwater

      Product support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Many of the staff I work with are very nice and genuinely want to help me grow. The benefits are excellent. It feels rewarding to successfully help others over the phone or by email. There are plenty of resources available to help guide you to solutions for customers. If you’re comfortable working in a call center, this is a solid job!

      Cons

      I wish the pay were higher. Sometimes calls can last a long time. You may have to deal with upset callers.

      5.0
      Sep 25, 2025

      Best Workplace Culture

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working for Sweetwater has been a positive culture shock. The freedom to express yourself, the lack of toxic micro-managing, the trust and confidence in the employees really helps to boost morale and keep us motivated. I feel extremely recognized by my work and feel very supported.

      Cons

      The pay for my role is a little low, but it is just sufficient enough for my needs. I could see how it could be rough for others to raise a family, pay off debt, etc. This is not necessarily just a problem on Sweetwater's part, but the economy is tough and after taxes and insurance, it feels like nearly half of my paycheck is gone.

      5.0
      Sep 25, 2025

      It's a darn good time, let THAT sinke in.

      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture is real—people actually care about music, customers, and each other. It’s a place where professionalism meets family, and that balance creates something special. You’re surrounded by opportunities to grow, with leadership that invests in your development and pushes you to get better. And of course, if you’re a gear nerd, it’s heaven on earth—you’re basically working inside Wonka’s factory, except with guitars instead of candy. But there is also candy lol

      Cons

      The pace is intense. Expectations are high and you’re pushed hard. This is not the place for someone who just wants to punch a clock. If you’re not bought into the mission, it can feel overwhelming. But if you lean in, it’s the kind of challenge that makes you sharper and stronger over time.

      Viewing 67 - 69 of 541 Reviews
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      ReviewsSweetwater reviews

      Glassdoor has 571 Sweetwater reviews submitted anonymously by Sweetwater employees. Read employee reviews and ratings on Glassdoor to decide if Sweetwater is right for you.