Sweetwater reviews

4.1

80% would recommend to a friend

(541 total reviews)
avatar

Mike Clem

89% approve of CEO

74% positive business outlook

Sweetwater has an employee rating of 4.1 out of 5 stars, based on 541 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Sweetwater employee rating is 21% above average for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

541 reviews
1.0
Aug 4, 2023

Amazon for guitars

Recommend
CEO approval
Business Outlook

Pros

-Easy work - great music culture -Great for musicians/music enthusiasts -Good benefits for musicians (emphasis for musicians)

Cons

-Management is out of touch -Company is slowly becoming out of touch -Hard to move up -favoritism -really bad pay rate as of 2023 -Micro management -vague/arbitrary requirements for promotions

5.0
Jun 21, 2023

Compared to what?

Recommend
CEO approval
Business Outlook

Pros

The people are everything here; they are as good as it gets. Objectively, as a 40-something man who had 20+ jobs prior to landing here, I can state with confidence I have never found a more genuine, intelligent, ambitious collective. You can make an outrageous living. Not just reasonable, not just good. If you work hard and can learn and adapt and have a proper mindset, there is nothing a sales engineer can't accomplish in this place. Every imaginable tool for marketing and measuring metrics, every provision that exists for lead generation, for refinement of systems, exists in one place. Is it perfect? Come on, of course not. Is it constantly being scrutinized and every facet pushed to perform and be better? Hell yes it is. Not everyone loves that. But Sweetwater isn't an "easy" place. It's a place for those who value excellence and integrity. Those could be considered meaningless Linkedin-esque buzzwords, but the level of performance and earnest work demanded here is not easy to find. Excellence is hard, and management will ask for it, occasionally even demanding it. Integrity isn't optional here. That's possibly the most important thing to me personally about Sweetwater. The top people in sales belong there. They have seen it all across this companies timeline. They have been here, invested, fought in the trenches alongside us, and made sacrifices. I know coaches and managers who have lost sleep over wanting the best for their roster, and honestly that is MOST of them. The sales engineers? My best friends were made here, and are here still, or left for their next adventure and have stayed in touch, on to great things elsewhere, typically in the same business. Some of the most impressive people on earth by any measure, I have met at Sweetwater. Some of the strongest lasting life lessons about loyalty and goodness and making an impact in the ordinary circumstances we can find ourselves, I have learned at my desk or watching and listening to sales engineers and managers here. I have also learned quite a great deal from my customers. You absolutely CAN half-ass it here, and you will burn out faster than if you're giving 110%. Good, straight and steady work is always rewarded. Results don't have much variety to those putting in the energy. It accumulates, relationships get built, trust gets built, and you can get incredibly close to customers. One of my current mentors (in life, not just work), I met through Sweetwater. He's a customer of mine, and has been for 15 years. He's like a father to me. It's hard to believe something so meaningful can emerge from a place of employ, but it does. He also got me involved and invested in writing music again, after a long hiatus. You can really find great meaning in the work we do. What about fun stuff? I've stepped onto some of the biggest stages in America with friends I met out on tour, got walkthroughs of their backline, met their techs. I've had the privilege of having some real and in depth conversations with a dozen of my musical heroes. I've met and messaged and become friends with engineers who recorded and mixed records that I listened to growing up. The level of "cool" that is possible to access at Sweetwater is incredible. I won't brag about it on social media, I won't tell most folks about it since this could cheapen it. To that end, Sweetwater has never once pressured me to advertise relationships that I have built with stars or big time customers. I kind of love that depth of respect and class. There have been conversations about family, about music, about what is good and meaningful in art, all that I have had TODAY with customers. It would take quite the effort to ever be bored here. If you can find another company that has the capacity to put the wind in one's sails more than Sweetwater, I'll be impressed. But you have to be the type of person who is... awake... to accept that sort of experience or appreciate it. Management has had some recent changes not long ago, and nothing dramatic, but certainly a handing off of the baton, so to speak. I look at John Hopkins with admiration and respect. I don't go and accost him at the coffee machine with my ideas. But I trust him to make decisions that are for the best of my family and me, and the now thousands of peers he is responsible for. Mike Clem is a brilliant guy who has a true sense of compassion and empathy, and who is an ardent business mind. Jeff Radke is an absolute rock of steady ethics. I have fought with him, he has come down on me and chided me, he's had to tell me to refocus where to spend my energy. But as much as sometimes we joke around out here and call him "Dadke," he's the real thing. A leader and a man of action who doesn't suffer unmitigated bs. People change a lot from 20 to 40, so of course through that time I've had to learn a lot of things about respect. He's earned it.

Cons

Can't manage consistent change? Can't adapt? This might not be the best place for you. There are challenges. There is massive relentless growth that presents absurd difficulties, particularly if you care about your customers and your peer group. This becomes a pro and a con: If you're invested, you're always going to want it to be better than it currently is. This is a healthy and accepted paradigm within the company. There are those who step up despite great adversity, but there are also those who value their feelings and themselves more than development of the greater good and progress within Sweetwater (in terms of scale and much less obvious types of growth, like inclusivity, fairness, maintaining integrity). And here it is: Much of the criticism leveled at Sweetwater (especially toward the sales department or management therein) seems to be from people who were either fired or quit. Personally having worked here for almost two decades, I can offer that it takes quite a great deal of stacked unethical conduct to actually get fired. Sometimes those attacking Sweetwater seem to simply have not been a good fit for the job, or who did not approach the profession with a lens that could allow them to thrive in sales. Naturally, they are not going to hold themselves accountable for their failure to see this, and Sweetwater takes the blame for being the big bad company. I've seen it plenty. "Change is the law of life. And those who look only to the past or the present are certain to miss the future." - JFK I rather enjoy the challenge of a wide range of customers, of having to constantly find new ways to work around problems inherent to said change, to take care of customers and do the right thing. It isn't always easy, and sometimes it takes an investment of collaborative effort to get this stuff done. People who don't like to do teamwork will have a very, very difficult time at Sweetwater. This is not a collection of islands with their own rules and agendas. This place is one organism fighting to be better, and I have never witnessed it be so steadily true in any other job. Practical day to day cons? I get frustrated with product availability, or lack thereof. Sweetwater didn't author that (Covid did). I get frustrated with logistics challenges in moving boxes from A to B. Sweetwater didn't engineer that (global economic conditions did). I get frustrated that we are much bigger than we used to be, and Sweetwater DID decide on that one. But do I want us to be the little shop, just so that we can be more agile? Of course not. I get frustrated with many things, but as easy as it would be to scapegoat management for not being able to move knobs and dials just so, and make the world and my work easy and good, usually the problems are as sophisticated as the solutions. This place is evolving every. Single. Day. Not everyone loves that. Much like everything else in life, at Sweetwater you will find what you are looking for. If the last job you left had horrible no good conditions and ugly, stupid people, you can probably find those here too. It's easy to complain, especially if you've had practice.

1.0
Mar 31, 2023
Recommend
CEO approval
Business Outlook

Pros

The people that you work with. Cafeteria/Gym Diversity is increasing...

Cons

No opportunities for advancement. This company uses forms of gaslighting to make works feel inadequate at their position. You have to make 100+ calls everyday for 2-3 years to get results that will make you want to stay. Management is not helpful at all. No work-life balance. You will spend many hours away from your family. You cannot switch out of this poo

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Glassdoor has 571 Sweetwater reviews submitted anonymously by Sweetwater employees. Read employee reviews and ratings on Glassdoor to decide if Sweetwater is right for you.