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      Sweetwater

      Engaged Employer

      Sweetwater reviews

      4.2

      81% would recommend to a friend

      (541 total reviews)
      avatar

      Mike Clem

      90% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      Sweetwater has an employee rating of 4.2 out of 5 stars, based on 541 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Sweetwater employee rating is 24% above average for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      541 reviews
      2.0
      Mar 21, 2021

      This is a Live-to-Work Job. Your Life will be to Work.

      Sales engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. The culture truly is amazing. The people I have met through my time here so far have all (mostly) been amazing. Everyone in all departments is super helpful, aside from some minor exceptions. My experience in my neighborhood has be truly amazing and every in it rock! 2. The benefits of having a salon, doctor, and more make it easy to get yourself taken care of. 3. Management is mostly hands off, giving you the freedom to perform at your own pace. 4. Internal systems are mostly really solid 5. The ability to grow and learn is unlimited. Constant opportunities to learn and grow during your tenure here. The Office Hours are a great opportunity for this. 6. Sweetwater University is an amazing experience for not only learning, but for forging lifetime bonds with your classmates which extends well after you roll out. 7. Hour long lunch is incredibly useful (at the cost of leaving at 6 and not 5?)

      Cons

      1. Constant and long meetings almost daily which overstay their welcome where knowledge is rarely retained. 2. Other SEs can be toxic when trying to defend their commission and referrals. On a similar note, some SEs will leave opinionated and borderline toxic notes on a customers files, which isn't helpful to anyone. 3. Not rewarded for hard work spent on other peoples customers. Some SE's are generous enough to split, but not others. 4. A majority of your time after you roll out will be spent taking calls for other SEs. Unless your time is managed properly, you will rarely have time to work on your own database. Many of these SEs will not being logged into the phone. 5. Too many reasons to not grant someone commission. For example, changing an entire order to suitable and even better in-stock alternatives, and not receiving a penny for it unless you exceed the amount of profit of the initial invoice. 6. Long hours on top of the meetings, don't get out until at least 6pm. By the time you get home and eat dinner, your day is practically over and you have to get to bed early for the next meeting.

      avatar
      Sweetwater Response
      5y
      Thanks for your review with the many "Pros" and constructive feedback. I really appreciate your statement that "Overall this is a fantastic company to work for." There certainly can be an intensity to the work on the sales floor (along with the opportunity for outstanding rewards for those who stick with it). We work hard to inform all candidates and new hires right up front about what the experience will be like for them - including the need to be at work during our primary business hours until 6pm (if that's what you're scheduled for). I'm sorry that you haven't found the sales meetings to be worthwhile. Of course, there is always opportunity to improve these and the team will value your feedback - though we also get solid feedback from many others on the value these provide to them. Regarding your other feedback, if you haven't already, I'd highly recommend you share your thoughts with a member of the sales management team. While it won't likely be possible to change everything you mention here, they certainly would be open to hearing your experience and could also provide you with some alternative perspectives as to why certain processes function the way they do. Also, they may be able to help you sort through how to achieve better work/life balance or connect to our other free employee wellbeing resources that could be helpful. We have plenty of team members who are living a very balanced life while also being wildly successful at Sweetwater and I believe this can be possible for you too. We'd love to see you continue as part of our team and hopefully will have the opportunity to work with you to see how you can thrive both personally and professionally. - Jeff Ostermann, Chief People Officer
      4.0
      Dec 6, 2020

      Values

      Packer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Are good with customers and have good pay.

      Cons

      Hard work and they can be prejudice at times.

      avatar
      Sweetwater Response
      5y
      Thanks for your feedback and solid rating. If you have any specifics on your prejudice comment please reach out through our confidential conversation button on the HR page on our intranet to talk with a member of our HR team - or email me directly. We're not ok with any kind of prejudice, discrimination or harassment and would like to address anything you might have experienced. I can assure you we'll jump on it right away and handle it with complete confidentiality. - Jeff Ostermann, Chief People Officer
      1.0
      Sep 17, 2020

      Hard work and tenure does not matter

      Sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people I closely work with are a good group. Sweetwater is very profitable.

      Cons

      They do not pay well for this position. I've been here a long time and they are increasing the starting wages to what I'm making. No increase for anyone making over $15 an hour. All the experienced assistants are leaving due to the lack of loyalty from the company. Many others are about to quit soon.

      avatar
      Sweetwater Response
      5y
      You are correct that we recently did a special mid-year raise in wages for many of our entry level and early career employees. In the midst of covid when so many people are experiencing additional financial pressures and many companies (not Sweetwater) are laying people off, we thought we'd go the other direction and actually help out many of our team members who could most benefit from a special wage increase. This was in addition to the normal annual raises that occur for virtually all of our team members (including those making over $15/hour) toward the beginning of each year. However, it is not accurate that new hourly employees are making as much as or more than tenured employees. In fact, in the Sales Assistant/Account Coordinator area specifically there is not a single new hire coming who's starting wage will be as high as our tenured employees with multiple years of experience. I'm afraid you may have received some misinformation on this and I'd be happy to speak with you more and provide clarification if you'd find it helpful. We of course value our tenured team members and are regularly evaluating wage levels across all departments to ensure they are appropriately rewarded. In addition, many of our team members achieve even higher pay increases as they work their way up through promotion. Through the end of July, we've had 82 different people promoted into new roles within the company - another sign as to how much trust we put into our tenured team members. Regardless, I'm always happy to talk with someone who has concerns about their level of pay and am happy to connect with you if you'd like to share your concerns directly. - Jeff Ostermann, Chief People Officer
      Viewing 139 - 141 of 541 Reviews
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      Glassdoor has 571 Sweetwater reviews submitted anonymously by Sweetwater employees. Read employee reviews and ratings on Glassdoor to decide if Sweetwater is right for you.