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      Sweetwater

      Engaged Employer

      Sweetwater reviews

      4.0

      77% would recommend to a friend

      (540 total reviews)
      avatar

      Mike Clem

      88% approve of CEO

      72% positive business outlook

      Ratings by category

      4.1

      Culture & values

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.8

      Senior management

      Sweetwater has an employee rating of 4.0 out of 5 stars, based on 540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sweetwater employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      540 reviews
      5.0
      May 29, 2026

      Rewarding career with great benefits, but challenging start!

      Senior sales engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wonderul place to have a career, amazing benefits and in sales you can work extremely hard and be rewarded for it. We have also loved Fort Wayne especially raising a family. Great cost of living and small town feel with big town amenities. Plus lots of great cities within a few hours!

      Cons

      Beginning of the job can be grueling with constant phone calls and voicemails. Sales and phone calls are simply not for everyone. The roller coaster of commissions is real so you just have to get used to budgeting.

      5.0
      May 29, 2026

      Gym Rat's Paradise

      Collections specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great amenities. Full time gym & personal trainer, poke bowl day, random free / discounted sports tickets... pretty great. Wide variety of people too; kind of feels like a college campus.

      Cons

      Trying to get out of the parking lot. Comparable to Coliseum traffic.

      4.0
      May 29, 2026

      Sweetwater current employee review

      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team of CSRs are some of the best group of people I have worked with. Everyone on the team generally gets along and I have made a ton of friends, especially having just moved to Fort Wayne. What is also helpful is that the job isn't 9-5 for everyone, and there are different schedules, both in times and days in office, that help with all types of schedules.

      Cons

      With how prices have been rising each year, the pay for the CSR position isn't great. Multiple people work second jobs and for the amount of work we do, a livable wage feels like the bare minimum. With how Sweetwater values the human connection on our calls, the push to implement Generative AI into the workflow seems counterintuitive. A lot of discussions around how the AI will be used and implemented counteract positions or jobs at Sweetwater, making multiple jobs seem in threat of being removed. Especially with how Sweetwater values the human expertise on the team, this feels like the wrong move.

      Viewing 13 - 15 of 540 Reviews
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      ReviewsSweetwater reviews

      Glassdoor has 569 Sweetwater reviews submitted anonymously by Sweetwater employees. Read employee reviews and ratings on Glassdoor to decide if Sweetwater is right for you.