Sweetwater reviews

4.2

81% would recommend to a friend

(541 total reviews)
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Mike Clem

90% approve of CEO

73% positive business outlook

Sweetwater has an employee rating of 4.2 out of 5 stars, based on 541 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Sweetwater employee rating is 24% above average for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

541 reviews
4.0
Sep 23, 2023
Recommend
CEO approval
Business Outlook

Pros

-Benefits -PTO -Fairly Clean Work Enviroment

Cons

Depending on what shift you're on can lack opportunity to move up. 3rds can feel undermanned at times.

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Sweetwater Response
2y
Thank you for your feedback. We've been working hard to create advancement opportunities throughout the company including sharing these in many places such as on our DC TVs where team members can easily scan a QR code to apply for new positions. Through August of this year, we've had 312 internal promotions which is up 10% over the same period last year. It's been fun to see many people growing their careers at Sweetwater and we'll keep working to make even more of this happen. - Jeff Ostermann, Chief People & Culture Officer
3.0
Sep 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Good employee perks decent Health Insurance on site cafeteria and coffee bar nice building and facilities stable company outlook better than most competitors in music retail some good managers and teams can be found

Cons

Constant requests for employees to do more and volunteer for overtime shifts when most jobs out there are offering time off - Thanksgiving/Black Friday wknd and build up to holiday. Working long hours during times of year when others are spending time off with family can be challenging. Your workload will increase over time to a point where you either request a different title to shed some new duties or you try to juggle it all while avoiding burnout. There is a culture of pressure to say yes to every additional work request or be seen as someone who is not a go getter team player. You get lots of company emails telling you how great the company is and how lucky you are to work there. For some this can be nauseating, but it becomes normalized after some time there. They have asked employees to post positive reviews for company on job sites, letting them know they are striving for perfect ratings. There is a large fluctuation in employee experience. There are some great managers who are positive and realistic with expectations. There are others who want to impress executives and constantly ask for more output from team. There is a first response to email thread wins culture. Whoever responds the fastest to an email thread influences the solution implemented, no matter how short term it is or how little research done on the matter. Lots of tickets and issues overloading departments due to this "Sweetwater time" answer to problems. Company has completely changed from being founder owned and we'll never go public promise, to being sold to financial company and pursuing a Best Buy type site with eyes on going public. Many departments still have mandatory in office policy with no remote positions or hybrid schedule allowed. Execs want everyone in office and are against the remote trend. Most execs are very conservative despite being in the music industry. Keep this in mind when looking for a place to climb the ladder. My first orientation class was led by someone worried about national debt, this country losing its values and Washington taxing and spending our dollars. Doesn't take much to decode these things in meetings. Founder has donated millions to Christian colleges that forbid lgbtq relationships. As company grows hopefully employees will pressure those at top to not lean so conservative or Christian with philanthropy. This is changing, but it was not unusual to be at a meeting with ten to twelve white men in the room. They are hiring more women than in the past. Industry itself may contribute to this problem.

5.0
Sep 21, 2023
Recommend
CEO approval
Business Outlook

Pros

As stated in the headline, everyone at Sweetwater has a desire to succeed in their roles. Not just for themselves, but for their respective teams, and the good of the company. There's a real sense of camaraderie and that's not just within the teams, but across the entire company. If you have any interest in moving to the company, or moving into different positions within the company, but are unsure if you are capable of filling that desired role, Sweetwater will do everything it can to help you get there. Being the Sweetwater difference is a phrase often coined there, and to me that means being authentic and passionate about your work.

Cons

The store staff could be treated better. Their pay is not the greatest and the sales commission within the store pales in comparison to what the sales team upstairs gets. The store operations management could be better. They're understaffed, underpaid, and morale is generally low. Ideas to improve workflow are often met with resistance by management, but then those ideas are later brought up and claimed by management. Overall, the store staff deserve better.

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Glassdoor has 571 Sweetwater reviews submitted anonymously by Sweetwater employees. Read employee reviews and ratings on Glassdoor to decide if Sweetwater is right for you.