Was a pain to get support when driver leaders/management weren’t around during office hours/weekends/holidays.
They give roadside assistance/hotels hassles about paying for things so their drivers have to deal with the consequences-like sitting waiting for roadside assistance for 5 hours, have no one show up, call again, get someone to arrive 15-20 later. They want to do the job properly as they are trained to but they admitted the problems that they deal with from the higher ups. No wonder the first time, no one came. He fixed the tire, but didn’t replace it like he felt he should have. Had to run on PC to find a safe spot to sleep because the DC doesn’t allow drivers to do their 10 on-site.
Don’t take great care of the trailers-had so many trailers with flat tires, finding an empty was a problem at times because they had a hole somewhere, a flat tire, etc.
When I was there, their GPS wasn’t close to accurate, not going to go there on that: one of their own people told them to update it years prior but nope, they didn’t then.
