This is no fault to Swyfft - it gets insanely busy during the winter or hurricane season. You have to be able to keep up with claims coming in every day to manage. It can be difficult to speak to a customer only to tell them their policy doesn't cover whatever their issue is or the deductible is high. It can either be super rewarding to tell someone they're covered or really crappy to tell them they're not. You have to have thick skin to deal with some of the insureds and contractors!