Symetra Customer Service Representative CSR reviews

3.2

Be the first to recommend this company

(3 total reviews)

Margaret Meister

Not enough data to show CEO approval

Reviews by job title

3 reviews
4.0
Oct 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Work life balance, good support and leadership, nice co workers

Cons

Pay could be a little higher

avatar
Symetra Response
1y
From Erin Woltz, VP Talent Management: Thank you for leaving a review and providing a look into your experience here at Symetra. It’s great to hear you're enjoying the work-life balance, supportive leadership, and positive relationships with your coworkers—those are key elements of our company culture. We also appreciate your input regarding compensation. We regularly evaluate our pay structure to ensure it’s competitive and aligned with industry standards. Your feedback helps us in that ongoing effort, and we'll keep working to make sure we’re offering a rewarding experience for all our employees.
2.0
Mar 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Paid time off, vacation accrual was good

Cons

You're on your own once you're done with training; if you don't have an answer, you are told to go look up articles on Salesforce and find the answer, which could take you up to 5 minutes to find the answer.

avatar
Symetra Response
2y
Thank you for sharing your concerns. We take these issues seriously and are committed to fostering a fair and respectable work environment. If you believe you experienced or witnessed violations of our Code of Conduct, we encourage you to report it to speakup@symetra.com.
5.0
Sep 8, 2022
Recommend
CEO approval
Business Outlook

Pros

great pay & great atmosphere

Cons

none at the very moment

avatar
Symetra Response
3y
Our Customer Service Representatives are an invaluable part of what makes Symetra tick. I love to read about your positive experience and I can’t wait to celebrate you during our Customer Service Week coming up in early October!

Glassdoor has 560 Symetra reviews submitted anonymously by Symetra employees. Read employee reviews and ratings on Glassdoor to decide if Symetra is right for you.