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      Synapse Health

      Engaged Employer

      Synapse Health reviews

      3.1

      59% would recommend to a friend

      (56 total reviews)

      52% positive business outlook

      Ratings by category

      3.7

      Work/Life balance

      3.2

      Diversity & inclusion

      3.2

      Compensation and benefits

      2.9

      Culture & values

      2.9

      Career opportunities

      2.7

      Senior management

      Synapse Health has an employee rating of 3.1 out of 5 stars, based on 56 company reviews on Glassdoor which indicates that most employees have a good working experience there.

      Ratings by demographic groups

      Reviews by job title

      56 reviews
      1.0
      Apr 20, 2025

      Turning into an offshore call center isn't going to solve not having a Standard Operating Procedure.

      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      None, it gets worse all of the time.

      Cons

      Not given a voice in the procedures taking place. Its been painful to watch all of the wrong turns and untimely experimentation when the experience and help were right there the whole time, had they been put to use. Instead of streamlining the procedure to create an order, and going for lean processes, the company has turned to imposing strict metrics on out of control, hard to explain processes used to complete the simplest of tasks.

      avatar
      Synapse Health Response
      1y
      Thank you for sharing your experience. Feedback like yours is important—it helps us reflect on how we’re growing and how we can better support the people who power our mission. Over the past month, we are putting several resources and places that we go to do our jobs in one place and make ops training a bit more standard. We recognize that building something innovative in a complex space like healthcare can come with growing pains and we’re committed to listening, evolving and striving for better alignment between processes, people and purpose. We appreciate your feedback and the work you’ve done as part of the Synapse team.
      5.0
      Apr 16, 2025

      1st in class Candidate Interview Experience

      Senior talent acquisition partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Mission driven organization making a real impact in the healthcare space especially in the DME (durable medical equipment) sector. -Innovative and fast-growing company backed by strong partnerships. -Autonomy and ownership in my role; I'm trusted to drive strategy and execute with confidence. -Strong executive alignment—leadership is approachable, transparent, and open to feedback.

      Cons

      -No cons to share as I’ve just started my first week—so far, it’s been a smooth onboarding experience. -The company is in a high-growth phase, which means lots of change and evolving processes. Someone who thrives in fast-paced, dynamic environments and can adapt quickly will feel right at home. -Some processes are still being built out or refined, which is normal for a scaling startup—but it also means there’s room to make a real impact.

      avatar
      Synapse Health Response
      1y
      Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that your time at Synapse Health has been positive. As we work to transform the DME space with innovative, patient-centered solutions, it's our team members who make that mission possible.
      4.0
      Apr 9, 2025

      It’s a job

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I believe in the value based care model and the product being built.

      Cons

      Acknowledgment through compensation for doing a good job, however the title and level recognition haven't kept pace.

      avatar
      Synapse Health Response
      1y
      Thank you for your feedback! We’re committed to creating an environment where people feel supported, valued and inspired to grow—and your insight is a meaningful reflection of that effort. We appreciate your contributions and are grateful to have you on this journey with us.
      Viewing 28 - 30 of 56 Reviews
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      ReviewsSynapse Health reviews

      Glassdoor has 57 Synapse Health reviews submitted anonymously by Synapse Health employees. Read employee reviews and ratings on Glassdoor to decide if Synapse Health is right for you.