Is Synchrony a good company to work for as a Collection Representative?

Collection Representative professionals working at Synchrony have rated their employer with 4.1 out of 5 stars in 55 Glassdoor reviews. This is an average score with the overall rating of Synchrony employees being 4.1 out of 5 stars. Search open Collection Representative Jobs at Synchrony now and start preparing for your job interview by browsing frequently asked Collection Representative interview questions at Synchrony .

Does Synchrony pay Collection Representative employees well?

Collection Representative professionals rate their compensation and benefits at Synchrony with 4.6 out of 5 stars based on 55 anonymously submitted employee reviews. This is 14% better than the company average rating for salary and benefits. Find out more about Collection Representative salaries at Synchrony.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (59) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 339 reviews)); "Very flexible and good work life balance" ((in 194 reviews)); "Pay was good plus shift Remote" ((in 112 reviews)); "Great people and very helpful" ((in 98 reviews)); "Management is great in terms of giving proper training time to time." ((in 96 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 44 reviews)); "Alot of favoritism, lack of diversity in senior roles" ((in 19 reviews)); "Sometimes there is politics involved." ((in 10 reviews)); "Felt like they picked favorites." ((in 7 reviews)); "The project managers on this team are highly proficient, professional, and a real asset to the team." ((in 3 reviews))

Skip to content Skip to footer

Notifications

Synchrony

Synchrony Collection Representative reviews

4.1

98% would recommend to a friend

(55 total reviews)

Brian Doubles

93% approve of CEO

97% positive business outlook

Ratings by category

4.8

Culture & values

4.8

Diversity & inclusion

4.7

Career opportunities

4.6

Compensation and benefits

4.5

Work/Life balance

4.5

Senior management

Collection Representative employees have rated Synchrony with 4.1 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Collection Representative professionals have an excellent working experience there. Synchrony is rated in line with the average (within 1 standard deviation) by Collection Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

55 reviews

2.0

May 11, 2022

Too many calls

Collections representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are okay but unaffordable

Cons

Amount of phone calls is a lot, their recovery department is small and packed with accounts

4.0

May 10, 2022

Excellent Benefits

Collections representative

Recommend

CEO approval

Business Outlook

Pros

AMAZING benefits and flexibility with your work schedule. Lots of support for new hires

Cons

Collections is a tough department- people are in difficult situations and you will often be the one they take it out on

5.0

Apr 26, 2022

Great company, rough job

Collections representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, time off, culture, remote work, great management

Cons

Fast paced, on the phone 90% of the day, performance based

Viewing 16 - 18 of 55 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at Synchrony

AVP, Acquisition Fraud Strategy and Model Monitoring

VP, Insights & Data Governance

VP, Enterprise Capacity Planning & Forecasting

Synchrony reviews FAQs

Synchrony reviews Synchrony Collection Representative reviews

Synchrony

Synchrony Collection Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Too many calls

Excellent Benefits

Great company, rough job

Top companies for "Compensation and Benefits" near you

Jobs at Synchrony

Synchrony reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Synchrony reviews FAQs

Jobs at Synchrony