Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,850 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 79% of employees would recommend working at Synchrony to a friend and 76% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (88) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (30) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 353 reviews)); "Very flexible and good work life balance" ((in 198 reviews)); "Pay was good plus shift Remote" ((in 117 reviews)); "Great people and very helpful" ((in 108 reviews)); "Management is great in terms of giving proper training time to time." ((in 88 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 44 reviews)); "Alot of favoritism, lack of diversity in senior roles" ((in 20 reviews)); "Low compensation compared to other similar industries." ((in 20 reviews)); "they scold you for working long hours and gang up on you treat you bad." ((in 12 reviews)); "Sometimes there is politics involved." ((in 10 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , New York , Dayton , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

Synchrony reviews

4.1

79% would recommend to a friend

(2,551 total reviews)

Brian Doubles

90% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,551 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews

1.0

Nov 19, 2021

Decent money but you will get burnt out

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good money, benefits, health insurance, PTO

Cons

The volume of calls is insane, you will receive 100+ calls everyday non stop. VERY limited room for growth, positions open when they’ve already chosen who’s going to fill it. I felt very pressured by management and quality specialists. You will get burnt out unless you get lucky and get taken off the phones to another department. For 3 years I was trying non stop to get promoted or even transferred to another department and always got turned down. I have colleagues that have been trying for 5+ years to move. Management is detached from their teams because they are always in meetings with higher leadership. It feels like I wasted 3 years of my career path.

4.0

Oct 29, 2021

Review

Fraud representative

Recommend

CEO approval

Business Outlook

Pros

Good pay and great benefits

Cons

Focused too much on how quickly you can get things done rather than customer satisfaction or resolution as they would prefer you tell a customer to call back in or not help them with more than the initial problem if it takes longer than 7 minutes.

4.0

Sep 30, 2021

Would Recommend, but there are area's of opportunity

Avp- human resources

Recommend

CEO approval

Business Outlook

Pros

- Compensation (exempt only) - Benefits - Culture at some of the sites - Work life balance

Cons

- Business runs lean - Favoritism and fairness - Leadership doesn't always listen - Poor non-exempt comp and limited opportunities for growth

Viewing 364 - 366 of 2,551 Reviews

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Jobs at Synchrony

Physical Security Intelligence Operations Analyst

VP, Co-Brand & Lifecycle Analytics

AVP, Health & Wellness Consumer Analytics

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Synchrony

Synchrony reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Decent money but you will get burnt out

Review

Would Recommend, but there are area's of opportunity

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Jobs at Synchrony