Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,850 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 79% of employees would recommend working at Synchrony to a friend and 76% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (88) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (30) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 353 reviews)); "Very flexible and good work life balance" ((in 198 reviews)); "Pay was good plus shift Remote" ((in 117 reviews)); "Great people and very helpful" ((in 108 reviews)); "Management is great in terms of giving proper training time to time." ((in 88 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 44 reviews)); "Alot of favoritism, lack of diversity in senior roles" ((in 20 reviews)); "Low compensation compared to other similar industries." ((in 20 reviews)); "they scold you for working long hours and gang up on you treat you bad." ((in 12 reviews)); "Sometimes there is politics involved." ((in 10 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , New York , Dayton , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

Synchrony reviews

4.1

79% would recommend to a friend

(2,551 total reviews)

Brian Doubles

90% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,551 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews

3.0

Sep 27, 2021

Ehh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good insurance and work from home

Cons

No consistency with management, lack of empathy for employees circumstances

2.0

Sep 20, 2021

BLP

Blp

Recommend

CEO approval

Business Outlook

Pros

Culture, perks, young people, happy hours

Cons

Industry of work, old GE heritage

4.0

Aug 18, 2021

Good place to work

Collections representative

Recommend

CEO approval

Business Outlook

Pros

$20 hourly pay (entry level) Good management Diverse environment Positive, friendly colleagues Amazing benefits (almost unmatchable)

Cons

Difficult to move anywhere off the phones - highly competitive jobs with rated interview process versus promotions for strong performance. Especially difficult to move with the company if you don’t partake in developmental opportunities which are also interviewed for, and some require college experience (current or former). If you’re introverted and not a part of diversity networks and said developmental groups, it’s very difficult to gain recognition. Too many manager 1:1’s, call reviews, and overly positive demeanor regarding abuse from customers. If you like to work independently and have minimal interaction with management, this is not a good fit for you.

Viewing 367 - 369 of 2,551 Reviews

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Jobs at Synchrony

BLP Intern – Sales

Stamford, CT

View job

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Synchrony

Synchrony reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Ehh

BLP

Good place to work

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Jobs at Synchrony