Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,863 reviews left anonymously by employees. This rating has been stable over the past 12 months. 78% of employees would recommend working at Synchrony to a friend and 75% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has been stable over the past 12 months.

How satisfied are employees working at Synchrony?

78% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (59) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 339 reviews)); "Very flexible and good work life balance" ((in 194 reviews)); "Pay was good plus shift Remote" ((in 112 reviews)); "Great people and very helpful" ((in 98 reviews)); "Management is great in terms of giving proper training time to time." ((in 96 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 44 reviews)); "Alot of favoritism, lack of diversity in senior roles" ((in 19 reviews)); "Sometimes there is politics involved." ((in 10 reviews)); "Felt like they picked favorites." ((in 7 reviews)); "The project managers on this team are highly proficient, professional, and a real asset to the team." ((in 3 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , New York , Dayton , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

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Synchrony

Synchrony reviews

4.1

78% would recommend to a friend

(499 total reviews)

Brian Doubles

89% approve of CEO

75% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.0

Compensation and benefits

3.8

Senior management

3.7

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

499 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Jan 30, 2018

Amazing benefits for part time

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

health benefits, paid time off, schedule flexibility, bonus incentives, great environment and many options for shifts due to extended hours in departments

Cons

unprofessional work environment, high turnover of new employees starting, not being included in updates/communications from management about changes

5.0

Jan 29, 2018

Would recommend

Collections representative

Recommend

CEO approval

Business Outlook

Pros

Great pay, benefits, flexible schedule

Cons

Clients can get on your nerves working st a call center

4.0

Jan 16, 2018

Excellent Company and Culture /employee morale varies by direct manager

Marketing

Recommend

CEO approval

Business Outlook

Pros

Sense of community. People genuinely care about doing their job. Excellent location away from all the city craziness. Great pay and benefits. There is a sense that anyone can move up or move laterally. Lots of exposure to upper management and opportunities to interact and grow. Lots of recognition and fun initiatives. Truly awesome people.

Cons

Upper management seems disconnected from the struggles of the lower levels of the organization. Terrible managers get promoted because they exploit their teams and get recognition, so they are seen as shining stars, and there is no way to safely say something about this imbalance. Feels like people can't do anything to change the situation without risking their job. It's a shame because some people are building their careers without much knowledge of the teams they are supposed to lead, getting all the credit from the work put in by others.

Viewing 415 - 417 of 499 Reviews

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Jobs at Synchrony

VP, Healthcare Specialties

Executive Administrative Assistant

VP, External Communications

VP, Global Corporate Responsibility

VP, Insights & Data Governance