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      Synchrony

      Engaged Employer

      Synchrony reviews

      4.1

      79% would recommend to a friend

      (2,551 total reviews)
      avatar

      Brian Doubles

      90% approve of CEO

      76% positive business outlook

      Ratings by demographic groups

      Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,551 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      3K reviews
      3.0
      May 18, 2016

      Hard work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Average wage, relaxed environment, casual attire

      Cons

      Irate customers, difficult to maintain quotas, 100+ calls a day

      4.0
      May 1, 2016

      Client Services

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company offers part time work at home positions, will be adding full time work at home positions in the near future. There are informative and fun in-office meetings twice a year, and the support for work at home is excellent. There are several Coordinators available in Instant Messaging for all shifts, to answer questions or issues you have in real time with callers. There is a 4 month ramp up period, which gives a good amount of time to get more comfortable in your role.

      Cons

      Set your schedule carefully when offered the position as you are stuck with it for a minimum of 6 months, possibly longer. While the majority of calls are covered in training, there is a time-period when you first start that you feel training did not cover as much as it should have and you feel lost. I believe that they system is solid and pretty stable, however there are times that the system freezes and you are unable to log out of the phones, get back to your caller, or move to ask for help (in Instant Messaging).

      4.0
      Apr 12, 2016

      Training was smooth transition but fell short

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people and benefits. Overall great. It's stressful at times and that's not something you can really train. Good experience for credit card inside information.

      Cons

      A lot of customers ask for assistance figuring out their bills but I'm not an accountant. Some people still do not know how to use credit cards.

      Viewing 472 - 474 of 2,551 Reviews
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      ReviewsSynchrony reviews

      Glassdoor has 2,850 Synchrony reviews submitted anonymously by Synchrony employees. Read employee reviews and ratings on Glassdoor to decide if Synchrony is right for you.