Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,851 reviews left anonymously by employees. This rating has been stable over the past 12 months. 79% of employees would recommend working at Synchrony to a friend and 76% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (88) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (30) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 355 reviews)); "Very flexible and good work life balance" ((in 198 reviews)); "Great pay and seems like the company really cares" ((in 118 reviews)); "Great people and very helpful" ((in 100 reviews)); "Management is great in terms of giving proper training time to time." ((in 86 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 43 reviews)); "They show alot of favoritism." ((in 19 reviews)); "they scold you for working long hours and gang up on you treat you bad." ((in 11 reviews)); "Sometimes there is politics involved." ((in 9 reviews)); "Felt like they picked favorites." ((in 9 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , New York , Dayton , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

Synchrony reviews

4.1

79% would recommend to a friend

(2,552 total reviews)

Brian Doubles

90% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,552 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Feb 18, 2016

Inbound fraud

Inbound fraud representative

Recommend

CEO approval

Business Outlook

Pros

Great people to work with

Cons

Long hours short breaks, sitting long periods of time

3.0

Feb 6, 2016

Its ok

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible hours and room for growth, extensive training for all positions, make sure all regulations are covered for everyone.

Cons

low wages for the amount and importance of work. system is out of date and needs to have work done on it.

3.0

Feb 4, 2016

My experience was pretty good, can't complain too much good pay and benefits.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people was nice learning process was easy but long.

Cons

I needed to move from full time to part time I couldn't it was going to have to take some time so I had to resign,in the midst of this I can't get my pay stubs they said they sent them but haven't received them as well as my w2,they gave me a time frame but has come an gone. It's annoying and stressful, when I need these items

Viewing 478 - 480 of 2,552 Reviews

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Jobs at Synchrony

Physical Security Intelligence Operations Analyst

AVP, Enterprise Strategy

VP, Collections Digital & Mail Contact Strategy Leader

Executive Administrative Assistant

VP, Internal Audit - Professional Practices Group

Synchrony

Synchrony reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Inbound fraud

Its ok

My experience was pretty good, can't complain too much good pay and benefits.

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Jobs at Synchrony