Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,862 reviews left anonymously by employees. This rating has been stable over the past 12 months. 79% of employees would recommend working at Synchrony to a friend and 76% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 335 reviews)); "Very flexible and good work life balance" ((in 185 reviews)); "Great pay and lots of perks." ((in 117 reviews)); "Great people and very helpful" ((in 102 reviews)); "Management is great in terms of giving proper training time to time." ((in 87 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 43 reviews)); "They show alot of favoritism." ((in 23 reviews)); "they scold you for working long hours and gang up on you treat you bad." ((in 11 reviews)); "Sometimes there is politics involved." ((in 9 reviews)); "Felt like they picked favorites." ((in 7 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , New York , Dayton , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

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Synchrony

Synchrony reviews

4.1

79% would recommend to a friend

(498 total reviews)

Brian Doubles

90% approve of CEO

76% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.0

Compensation and benefits

3.8

Senior management

3.7

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

498 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Jul 15, 2015

Good place to grow a career.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Plenty of overtime, schedule flexibility, great benefits, shift differential along with regular average pay. Community involvement and events.

Cons

Hard to schedule time off during peak holidays. Not everyone allowed to flex schedules the same way. Computer system network needs updating. The new hire absenteeism policy is very strict with no flexibility.

1.0

Jul 10, 2015

Fraud Division

Fraud analytics

Recommend

CEO approval

Business Outlook

Pros

There are not a lot of typical pros for working at Synchrony Financial. They did recently add a "coffee" station in although they had to add a disclaimer sign indicating it was not made from actual coffee. The work is consistent. Always at least a 40 hour work week to complete under normal circumstances. Healthcare used to be good. It's not anymore.

Cons

Working in conjunction with peers to solve major issues is discouraged. The rules and requirements of the job change every day but the software used to do the work is 10-20 years old. Shooting the messenger is a common tactic. Trying to go above and beyond in your role is strongly discouraged across all areas of the business. Stay in your box and keep your head down. Analytical people need not apply. Sadly because the business does not promote people who are analytical upper management is full of individuals incapable of adapting and creating solutions. Work and family is something that is preached about. It does not exist here. Any deviation from the set schedule will land a person on the fast track to write ups. Compensation is poor, advancement is negligible.

1.0

Jun 9, 2015

Horrible

Specialist

Recommend

CEO approval

Business Outlook

Pros

ABSOLUTELY NONE. Before the class action lawsuit this company had decent benefits but since having to pay out millions to customers they cheated out of $$ they have no money left to pay for decent benefits.

Cons

This company changed its name from Ge Capital Retail bank after a LARGE settlement was won against the company due to misleading customers. The management has no common sense and no respect for the employees. Everyone is treated differently depending on your willingness to slave for them. You work so many hours with little pay and no respect. DO NOT WORK HERE.

Viewing 484 - 486 of 498 Reviews

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Jobs at Synchrony

Executive Administrative Assistant

VP, External Communications

Customer Service Representative

VP, Payment Networks Strategy

Regional Credit Sales Manager - West Texas/New Mexico