Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,846 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 79% of employees would recommend working at Synchrony to a friend and 75% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (314) , Customer Service Representative (CSR) (88) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (30) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 338 reviews)); "Very flexible and good work life balance" ((in 193 reviews)); "Pay was good plus shift Remote" ((in 118 reviews)); "Great people and very helpful" ((in 100 reviews)); "Management is great in terms of giving proper training time to time." ((in 89 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"some managers have the tendency to micromanage" ((in 42 reviews)); "They show alot of favoritism." ((in 20 reviews)); "they scold you for working long hours and gang up on you treat you bad." ((in 12 reviews)); "Limited growth opportunities for staff" ((in 11 reviews)); "Sometimes there is politics involved." ((in 9 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , Dayton , New York , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

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Synchrony

Synchrony reviews

4.1

79% would recommend to a friend

(2,547 total reviews)

Brian Doubles

90% approve of CEO

75% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.0

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,547 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Dec 14, 2016

Customer Service Representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The Cafeteria was nice and convenient.

Cons

The most heartless Employer I have ever worked for. Got laid off due to health issues. I loved my job and what I did but was passed around and had 3 different managers and clients in an 8 month span. They say you are allotted time for personal illness but then reprimand you when you take it. The company is a joke. Literally everyone I worked with will say at the end of the day I wonder if I will have this job tomorrow!

5.0

Nov 16, 2016

Great place to work - but keep eyes open

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexibility in scheduling, benefit time covering illness/doctors appointments, plenty of opportunities that come up and a low time in service requirement. The people are super friendly and always willing to help out if you ask.

Cons

Not everyone is invested in your success. You have to network hard and not take the first no for a solid answer. Get involved in networking groups and volunteer in order to keep your name visible. Sometimes the wrong manager ends up hurting your progress because if they don't know anything, neither do you (unless you have made other contacts).

3.0

Oct 12, 2016

Wouldn't recommend

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is a good work life balance.

Cons

An awful working environment and don't feel valued as an employee or person.

Viewing 106 - 108 of 2,547 Reviews

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Jobs at Synchrony

AVP, Credit Model Development

AVP, Client Development

AVP, Marketing Campaign Orchestration