Synchrony reviews

Micromanaged by at least 7 people. At one given point all metrics were met and i had 6 people listening to my calls and giving me feedback still got harassed by the QA. Sent proof to HR with calls and time stamp. Still got fored for 11 seconds above CCT( handling time) out of the 27 people in my training ony 3 remained after 2 years. Managers come and go and the ones who stay call themselves WORKAHOLICS with pride. You need to be a robot or a sheep to work here more than 1 year. They lie and lie and pass around the responsibility back to the agent.

Remote jobs need to be handled correctly. But if the manager that is in charge of you, does not do anything to help you or even talk to you. Then there is nothing connecting you to the company you work for. You come to work and sit there isolated for 8 hours. People will be screaming at you and all you get is 1-2 minutes of a video that will play to “relax you”. Your bathroom is timed and then questioned at the end of the month. The schedule is not easy to deal with if you work the late shifts and they rarely make new schedule offers. You work ALL holidays. Sometimes you can ask for that holiday off if you have hours available. But most holidays are always full and unable to request off.