Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,848 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 79% of employees would recommend working at Synchrony to a friend and 75% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (88) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (30) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 336 reviews)); "Very flexible and good work life balance" ((in 201 reviews)); "Pay was good plus shift Remote" ((in 116 reviews)); "Great people and very helpful" ((in 106 reviews)); "Management is great in terms of giving proper training time to time." ((in 89 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 46 reviews)); "Lack of management skills and favoritism amongst employees." ((in 19 reviews)); "Sometimes there is politics involved." ((in 10 reviews)); "Felt like they picked favorites." ((in 8 reviews)); "The project managers on this team are highly proficient, professional, and a real asset to the team." ((in 3 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , Dayton , New York , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

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Synchrony

Synchrony reviews

4.1

79% would recommend to a friend

(2,549 total reviews)

Brian Doubles

90% approve of CEO

75% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.0

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,549 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Dec 22, 2017

Archaic Mentality

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you know the lingo you can be a lifer...

Cons

This place tries to be Google, yet they are not. They are not in line with industry standards, and so many know what's going on and turn a blind eye. This is by far the worst company I have ever worked for. This company hires people fresh off the boat to get diversity awards and compensations, as well to basically conform the person to what they feel is normal, which is not. If that person leaves to go elsewhere they will be in trouble. Every person I worked with during my time there would fail at any other company, I am 100% sure of this. As well the mentality of working for a bank is out the window, everyone is stuck in GE mentality that they have no idea what they should be doing. They pay is horrible and try to retain people by giving "star awards" yet these are given to people that should be removed...nothing makes sense at this company.

4.0

Nov 28, 2017

Project Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Best Group of People, Pay, and Benefits

Cons

Work/LIfe Balance was poor, training almost non-existent, my manager was very inconsistent with daily decisions and moods.

2.0

Nov 14, 2017

Started out great, but turned sour

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great for the experience Great benefits

Cons

Doesn't pay the bills No recognition for achievements No growth potential Management not on same page about many issues Management only cares about an issue if they know the answer. If they don't, they'll never get back to you.

Viewing 145 - 147 of 2,549 Reviews

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Jobs at Synchrony

BLP Intern – Sales

Stamford, CT

View job

AVP, Authentication Analytics & Strategy

Physical Security Intelligence Operations Analyst

AVP, Credit Model Development