Is Synchrony a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Synchrony have rated their employer with 3.5 out of 5 stars in 82 Glassdoor reviews. This is a lower than average score with the overall rating of Synchrony employees being 4.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at Synchrony now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Synchrony .

Does Synchrony pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Synchrony with 3.6 out of 5 stars based on 82 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Synchrony.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 335 reviews)); "Very flexible and good work life balance" ((in 185 reviews)); "Great pay and lots of perks." ((in 117 reviews)); "Great people and very helpful" ((in 102 reviews)); "Management is great in terms of giving proper training time to time." ((in 87 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 43 reviews)); "They show alot of favoritism." ((in 23 reviews)); "they scold you for working long hours and gang up on you treat you bad." ((in 11 reviews)); "Sometimes there is politics involved." ((in 9 reviews)); "Felt like they picked favorites." ((in 7 reviews))

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Synchrony

Synchrony Customer Service Representative CSR reviews

3.5

37% would recommend to a friend

(82 total reviews)

Brian Doubles

87% approve of CEO

25% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.6

Compensation and benefits

3.2

Senior management

2.7

Career opportunities

Customer Service Representative (CSR) employees have rated Synchrony with 3.5 out of 5 stars, based on 82 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Synchrony is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

82 reviews

3.0

May 9, 2024

Benefits from day one

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexibility bonuses reward recognition VTO

Cons

Virtual remote lonely hr sometimes distant

4.0

Apr 1, 2024

Salary

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great culture, at least for my experience.team leads were awesome

Cons

Starting salary is not competitive

5.0

Mar 25, 2024

Great company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The benefits and pay are wonderful along with being remote

Cons

Not a lot of wiggle room for shift changes

Viewing 13 - 15 of 82 Reviews

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Customer Service Representative

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Synchrony

Synchrony Customer Service Representative CSR reviews

Ratings by category

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Benefits from day one

Salary

Great company

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